Disney World Reservation System -POST 1 FOR LINKS

[donp]

4 hours into the hold I was greeted by a very helpful and polite cast member. She asked for what park we'd like to go to for each day of our stay and gave it over to the IT higher ups and they booked all of our reservations successfully. At last... it's over. At least until they ditch them 2 months in and re introduce park hopping and all of this worry was for nothing.

Wow, nice! I got the "We will escalate this to the IT team" but was a general thing not specific to me and involved them emailing them. No help yet. Glad it worked for you!

 

[MN96]

Was on hold 4:16 and someone just answered!

Me too! Same number same (roughly) time on call

 

[recmouse]

Was on hold 4:16 and someone just answered!

Me too!!! Thank God!

 

[tinkertanchez]

Update about my 2nd IT call today...absolutely no help. Sigh. CM said it's a known glitch that AP's with multiple resort reservations can't book all APR's. Was told she will escalate it and hope it would be fixed soon. I even offered my theories but she said everything on her end looked fine. I'm done for tonight. So beyond frustrated. Good luck to everyone!

 

[tinkertanchez]

Me too!!! Thank God!

Let us know how it goes!

 

[eiblehs]

And just like that... the gift cards that some of us received yesterday are now void. Someone jumped the gun!

 

[Rachel77]

Anyone else having problems getting into the Disney website? It’s just hanging for me - which for once makes me happy, sending wishful thoughts that it means they’re doing an upgrade to fix the glitch(es)

 

[tinkertanchez]

Are you calling the 800-848-6413 number?

Yes, then hit 3.

 

[sghokie]

Update about my 2nd IT call today...absolutely no help. Sigh. CM said it's a known glitch that AP's with multiple resort reservations can't book all APR's. Was told she will escalate it and hope it would be fixed soon. I even offered my theories but she said everything on her end looked fine. I'm done for tonight. So beyond frustrated. Good luck to everyone!

Ugh, that's what my problem is, except now I have canceled off one reservation so I only have 1, but I can only reserve 3 days. My original resort reservation was 1 day and 6 days.

 

[shoreward]

Wow - 4750+ posts in two days! This has been such a great support thread, with everyone so helpful to one another. It’s also been a great emotional support group for coping with this sorry situation.

 

[Bittersweet & Strange]

I have just passed 3 hours on hold. I'm praying I can get someone who will make my reservations manually rather than just putting in a ticket.

 

[MB_Ellie]

Update about my 2nd IT call today...absolutely no help. Sigh. CM said it's a known glitch that AP's with multiple resort reservations can't book all APR's. Was told she will escalate it and hope it would be fixed soon. I even offered my theories but she said everything on her end looked fine. I'm done for tonight. So beyond frustrated. Good luck to everyone!

That's exactly how my second call of the day went. It didn't change a thing. Hope tomorrow will be off to a better start!

 

[tinkertanchez]

Ugh, that's what my problem is, except now I have canceled off one reservation so I only have 1, but I can only reserve 3 days. My original resort reservation was 1 day and 6 days.

So frustrating. I had 2 more APR’s but canceled attempting some hacks and lost them. Here’s hoping we wake up to it working.

 

[tinkertanchez]

That's exactly how my second call of the day went. It didn't change a thing. Hope tomorrow will be off to a better start!

Thinking they are just exhausted. Here’s hoping there’s a great big beautiful tomorrow!

 

[KHuff]

Was on hold 4:16 and someone just answered!

Yes, was right at 4:15 when I got someone. She was VERY sweet and helpful and got our problem fixed in 15 mins.

 

[KHuff]

I have just passed 3 hours on hold. I'm praying I can get someone who will make my reservations manually rather than just putting in a ticket.

Don't give up! They got to me 4:15 in and she was great! She said she'd be there another couple of hours.

 

[VandVsmama]

This whole debacle is the very definition of a CLUSTER****

Totally. A total IT and customer service disaster. It's like they tested absolutely nothing beyond the simplest configuration. Oh to be a fly on the wall between Josh D'Amaro and the Disney CIO in their likely conference call today!

 

[gharter]

Update about my 2nd IT call today...absolutely no help. Sigh. CM said it's a known glitch that AP's with multiple resort reservations can't book all APR's. Was told she will escalate it and hope it would be fixed soon. I even offered my theories but she said everything on her end looked fine. I'm done for tonight. So beyond frustrated. Good luck to everyone!

Same problem. Very irritating that it isn't fixed yet. At least there are 2 more days before the next group can reserve.

 

[VandVsmama]

This is for those of you who received gift cards in your email. I got this tonight:

Had I not, just moments before, finally gotten all of my reservations for my November trip, my head might’ve exploded.

OMG, what else can they screw up?

 

[sghokie]

Totally. A total IT and customer service disaster. It's like they tested absolutely nothing beyond the simplest configuration. Oh to be a fly on the wall between Josh D'Amaro and the Disney CIO in their likely conference call today!

I am going to go out on a limb and say, most of the IT staff was furloughed until last week and had to do a rush job to get out what we did get.