Hello, I would like to offer a report of our experience with DLP VIP services. We have used guide services many times at Orlando and Anaheim parks. As we only had one day at DLP, it seemed like a great idea to see both parks in a limited time. The take home message is do not expect quality guides in DLP. I will list the issues below:
1. Unfamiliarity with park including show and parade times often using the map
2. Unfamiliarity with ride access requiring guide to check every ride if we should use fast pass, exit or other entrance
3. Difficulty extending guide time, required 30 minute call and trip to Town Hall to extend for 2 hrs.
4. Complete lack of any Disney knowledge. Guide knew nothing about history of park, nothing about the rides, nothing about Disney stories, had never been to other Disney Parks, knew little about best places to eat, shop, etc.
5. Guide constantly pushed for us to see shows and parades despite us being clear we did not want to see them. I took it as it was easier for him to drop us at a show for 45 minutes then walk around park.
6. Our driver back to Paris never showed up. I called VIP services and they did nothing. Had to get taxi back as the last train had left which took an extra 45 minutes.
VIP guides in the states are well trained and usually huge Disney fans. It is a very coveted position requiring years of experience. In Paris, the guide could have easily been someone off the street. Honestly, I could have been a much better guide. We should have just purchased the Ultimate Fast Pass and waited for the few non fast pass rides. I provided feedback to guide services and was offered a few Disney ears and a nice spot to watch fireworks but that was it. I have sent an email but never received a response. Tempted to send letter to corporate office. I hope this helps someone before they spend a significant amount of money.
1. Unfamiliarity with park including show and parade times often using the map
2. Unfamiliarity with ride access requiring guide to check every ride if we should use fast pass, exit or other entrance
3. Difficulty extending guide time, required 30 minute call and trip to Town Hall to extend for 2 hrs.
4. Complete lack of any Disney knowledge. Guide knew nothing about history of park, nothing about the rides, nothing about Disney stories, had never been to other Disney Parks, knew little about best places to eat, shop, etc.
5. Guide constantly pushed for us to see shows and parades despite us being clear we did not want to see them. I took it as it was easier for him to drop us at a show for 45 minutes then walk around park.
6. Our driver back to Paris never showed up. I called VIP services and they did nothing. Had to get taxi back as the last train had left which took an extra 45 minutes.
VIP guides in the states are well trained and usually huge Disney fans. It is a very coveted position requiring years of experience. In Paris, the guide could have easily been someone off the street. Honestly, I could have been a much better guide. We should have just purchased the Ultimate Fast Pass and waited for the few non fast pass rides. I provided feedback to guide services and was offered a few Disney ears and a nice spot to watch fireworks but that was it. I have sent an email but never received a response. Tempted to send letter to corporate office. I hope this helps someone before they spend a significant amount of money.