Just returned Friday from a week long stay in the family suites and they were great. My family and I (DH, DB, DSIL and DNep) stayed in them. We were in room 2650 which was on the 3rd floor of Jazz building #2. I would ditto many of the comments that whetstone had previously posted, especially the air conditioning. My DH likes the room on the cold side and I don't think the temperature ever got down to the temp we had it set at. The resort was pretty crowded during the time we were there (lots of tour groups), but our room was in a good location where we didn't have a lot of noise (DNep took naps each day). The pull out sofa and chair were pretty comfortable to sleep on, but the ottoman was not as comfortable. Mousekeeping was great and we even got some towel animals (little dogs). I didn't really take any pictures of the room because it looked exactly like the pictures posted on this thread. If anyone has any questions, please feel free to post.