Just returned from our first Poly CL visit. I will give a quick run down from our 2 night stay. We had been staying at BLT for the week prior, so about 5:30am I received a text that our room was ready, score...no sense messing with bell service to transfer the luggage, we just took it over with us. We arrived at Poly about 9, knowing we already had a room available we just walked over to Hawaii longhouse from the parking area. We were greeted and got all our needed info. I reminded the CL CM that we have a Gluten allergy (I had emailed DSS prior) and they told me just to speak to the chef. We headed up to our room, dropped off our bags and headed over to the lounge. We had a garden view room on the third floor overlooking the Oasis pool, so peaceful, especially after a week in the parks! We arrived at the lounge while breakfast was still being served. Spoke with the CM about the gluten free and she couldn't have been more helpful! Offered us bagels and muffins, said she'd have them available each morning for us. Afterwards, we headed to the pool, kids were getting hungry so we ordered GF wings from the Oasis bar, chef even made a special GF sauce, they were yummy!! This was our first GF trip and I have to say some locations were super and were great and some were less than stellar and left me disappointed. We headed back to the lounge for an afternoon snack, which were chicken lettuce wraps and a few other things. Of course they had treats, but none were safe for my kiddos. Again, found a CM and they got them a plate full of cookies. Hubby was in love with the coffee machine, so he didn't care about the cookies. We came back to the lounge on our way to dinner just to see what they had, the GF options were limited to say the least, especially for kids. My girls are adventurous eaters, but this still posed an issue. I spoke with the chef who was plating one bite, little plates (seemed like she was trying to restrict the amount taken, slow to replenish and would only put out a couple at a time with a full lounge). She was probably the least accommodating CM we encountered on this trip, I wasn't sure if I was just expecting more or what, but I was very disappointed. So much so, I went down and talked with the desk, their response was talk to the chef Knowing that we had ADR it wasn't a big deal, but it was disappointing. We came back and watched fireworks (they started early due to a bad storm) and looked over the dessert options. Nothing good for GF, but the CM did give us another plate of cookies. The next day we went down for breakfast, same fare and the lovely CM had muffins and bagels ready to go for us. We popped in later to see if we could grab a light lunch, but today was lettuce wraps with shrimp (I have a shrimp allergy) so that was a no go. We headed to Captain Cook's and was surprised again how accommodating they were for the allergies, which made me disappointed more in the lounge chef. Our final morning, new CM in the lounge and they only had 1 GF bagel and no muffins, so that was kind of a bad way to leave. My kids had fruit and hard boiled eggs, but something else would have been nice. All in all, we loved our Poly stay but do not feel that CL is needed on each trip. For those that aren't GF, I think it would be awesome, for our family it just doesn't work well. I can bring all those things they offered for much less than the CL cost. The lounge was relaxing and the location can't be beat!! Thank you all that suggested Poly, it is a wonderful resort and most CMs were beyond pleasant.
Yes, he has to know someone good on the inside, last year he got upgraded to a bungalow. I need to become friends with this person!
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