we stayed at POFQ from Feb 26th to March 9th and while we were there during a very dark time in our lives the cast members were spectacular with us and treated us with grace and compassion. We arrived early Sunday morning, were assigned a room that most would love but not our favourite location-building 4, spitting distance to both bus and food, and were quickly moved to top floor building 7 - we like being away from the main areas. My mom had a stroke Wednesday night and we weren't able to get home before she passed on the Sunday morning due to a winter Thunder snow storm. The staff bent over backwards to make sure we had everything we needed and more - quiet knock on our door front desk manager with multiple boxes of Kleenex. They allowed us to dictate when security checks and housecleaning would happen. The culinary staff got food into the kitchen they don't normally carry to help with my extremely limited diet. The front desk manager who was on duty the day we got the call that mom had moved to bedside vigil mode transferred the remaining 7 days of our 10 day park hoppers to individual park hoppers that are good thru 2028. We were often treated to private bus rides to anywhere we were headed. They've also added 4 free nights to our account for whenever we want to come back for a true holiday.
The weather was perfect the entire stay, only one evening of torrential rain, full moon shining on the river, gorgeous grounds to quietly wander and chat about the next steps. There was a cheerleader group there one weekend but we barely noticed them (one of the chaperones did over imbibe at the springs and made a bus ride rather awkward) several groups of spring break kids who were also very respectful of other guests. Other than the personal trauma we were dealing with it was an ideal stay at our favourite resort.