We checked in on Friday and I have to admit, we're kind of disappointed. I was so excited to stay here, but we haven't had the best of luck with anything related to the hotel.
I did online check in and requested 4th or 5th floor, also followed up with a phone call a few days before our stay for an inner courtyard room. So when we checked in, was kind of bummed to get a ground floor, HA room (I know that room requests are just those, requests, but wanting a higher floor room to the ground floor, really?). As a previous poster mentioned, the HA bathroom is not the best, the shower runs all over the floor of the bathroom, I slipped and almost fell yesterday, so I just need to be more careful. As for our view, I have the view of a bush, a sidewalk and a rock, not exactly what I would call "courtyard view". We are not in the room that much, so trying to overlook all this.
The bus situation has not been great, today, we finally caught a break, but on Friday, we waited 40 minutes for a bus to EPCOT and yesterday, we were trying to get to Hollywood Studios for EMH, we were at the bus stop at 6:55, a bus finally showed up at 7:40. We haven't had as much a problem getting back to the hotel thankfully.
And the last thing, which I find just weird is that we're not getting any shower gel, housekeeping supplies us with plenty of everything else every day, but no shower gel. I used the bar soap Saturday morning, went to the front desk Saturday night and asked for some, but was told it's not supplied anymore, so went to the mercantile to buy some (for $18, but it's H2O and I love that stuff!!), but then talking to some people this morning and finding out that they've been getting it with no problem. So, I'm just kind of confused, but we still have a few days left and hopefully things will get better!