Dr. M: I just had a similar thing happen to me with our magic bands. About 4 months ago I got online and ordered our magic bands, plain ones, and it went to the page that showed we owed 0 since they were not "special". I hit order.
Well, last week I was looking through our plans online and thought I'd check the colors I ordered this time. We are 2 weeks out from our trip!!!! I was surprised to find out that I got the same screen as when I ordered, so I "ordered" again.
I called our
travel agent because I am worried that we won't get our bands before our trip in 2 weeks. She said that one other person called them to complain of the same thing. Apparently they (Disney) added something else to the page? or had a glitch? I don't know. She told me that we should get them before we leave even though it's so close to our departure date. She said if for some reason we did not get them, to find our old ones and bring them to her so she can activate them with our reservation. We do have a collection of old bands.
So, If I hadn't checked on the colors of our bands I would not have known that they weren't actually ordered!
We are doing a waiting game now to see if they come in 2 weeks.
I hope this "glitch" gets figured out soon as it could have made life much harder for us without our bands, and at this late date!
hope this helps!