Peter Pan's Girl
Mouseketeer
- Joined
- May 28, 2008
Just a heads up that we are at SW today, with a reservation at Springhill Suites SW and there has been a change in policy (I don't really know who changed it, SW or the hotel...). We went to the Expedia desk promptly at 7am to get our QQ (assuming it was unlimited). Once at the park we discovered it was a basic QQ (one time per major ride)-not unlimited. The SW guest relations had absolutely no sympathy and stated that the hotels should not be advertising unlimited, but they are continueing to do so. I then went back to Springhill suites to discuss the matter with the manager. He was also not sympathetic until I made him look at the official site which still states "unlimited QQ". After explaining to the manager that I felt this was false advertising, he begrudingly managed to get us unlimited QQ's. I understand this is a hotel perk, however they need to update the web site or honor it!