That's very true. I know they're probably swamped but yeah, this has been prior to today.I wonder is your TA is dealing with the recent release of the 2018 WDW packages. I know a lot of the team is slammed with that. Also, with the recent brokeness of the WDW reservation system, that may have been causing your TA to do more work.
I don't use DU, but your experience is typical. Anyone I've seen who has posted here about frustration with the company gets pretty immediate service.That's very true. I know they're probably swamped but yeah, this has been prior to today.
Also I think she may be on this board, or someone saw this and sent out messages, cause I magically have a response now.
Hi John, I sent you an email. I included my username in the header so youd know it wasn't spam lol.Thanks to all who have responded to this thread on my behalf.
@LullabeeDisney please write to me at John@DreamsUnlimitedTravel.com and I will be happy to assist you further. Even if your agent has responded to your email I encourage you to write to me so I can find out what happened/why your original email was not replied to in a timely manner and do my best to ensure it doesn't happen again.
I tried calling them yesterday and was a little surprised nobody was available to answer my phone call. Booking or transferring a reservation shouldn't take days.Not sure what happened, but I know this forum is tied in heavily with them, so maybe I can get an answer here.
Basically, the TA answered me promptly, all my questions etc... until I made the deposit. I emailed her again after I did the deposit (had to call Disney myself since I was using a DVA to pay), but all I got was the generic "THANKS FOR USING US!" email.
I emailed again, a request for our group/asking general questions of how DU handles thing.
Nada. And I'm not talking "she hasn't emailed me in 24 hours!" thing. I emailed over a week ago. I understand we are not her top priority - we have a long ways to go - but isn't that the whole point of a TA? For questions?
She was just SO hands on when she was trying to make the sale, now it's like we don't exist.
I believe they mainly work through email vs. phone.I tried calling them yesterday and was a little surprised nobody was available to answer my phone call. Booking or transferring a reservation shouldn't take days.
Not sure what happened, but I know this forum is tied in heavily with them, so maybe I can get an answer here.
Basically, the TA answered me promptly, all my questions etc... until I made the deposit. I emailed her again after I did the deposit (had to call Disney myself since I was using a DVA to pay), but all I got was the generic "THANKS FOR USING US!" email.
I emailed again, a request for our group/asking general questions of how DU handles thing.
Nada. And I'm not talking "she hasn't emailed me in 24 hours!" thing. I emailed over a week ago. I understand we are not her top priority - we have a long ways to go - but isn't that the whole point of a TA? For questions?
She was just SO hands on when she was trying to make the sale, now it's like we don't exist.