FYI - hopes this helps others
I've been trying to renew my Gold AP that was cancelled last year due the the virus.
I found out that if I call VIP Passholders I can get them to renew and was confirmed eligible. I got a call back today (missed it) and called back the number they gave (407-939-7277) and was supposed to ask for Customer Help Desk but there was no option for that. Waited 45 minutes before they answered and when I told them, they said this was the main line and had to put me on hold for the AP Customer Help Desk. Another hour on hold. (they also gave me the direct number for that - 407-560-7277)
When they answered they knew who I was and told me I could purchase new passes for my DW and I for $2000. WHAT??
Then they told me those were platinum, the only ones they were selling to out of state visitors. I mentioned I only paid about $700 in late 2019 and then they asked if I was DVC. I said yes. At that point they asked for my member number and said they would leave a message for the DVC help desk and they would call back. If I missed the call I would have to go through the process again and they would call back. I could not directly call them.
One hour later they called, set me up and linked the passes to My Disney Experience, applied the cost of the 6 day single park tickets I bought ($1035) and only paid about another $490 for the two passes. Since I was reimbursed about $1000 for the cancellation of my last APs, its a win-win all around.
As exhausting as a day in the parks.