I just got off the phone with DLR. First, I called the AP line listed on the website. I was told that, as of last week, the “system” that allows them to select that option had been “frozen”. She made a point to say that it doesn’t mean we can no longer select that option, just that we can’t do that at this time. I told her this is not what the website and the recording says, and asked if she could point me to where I can find this new policy. She said she is aware the website and recording are not accurate, and the monthly payment guest services handles these requests. She asked if I wanted their direct phone number to speak with them about it. I said yes.
Now for the good news, if you call their direct number, I believe you can still elect to have your due date extended. When the CM picked up the phone, I said I was on a monthly payment plan and asked if I could elect to have my due extended. She said she could take care of that for me and asked me to verify my address. The funny thing is, I had already requested an extension for our passes on June 24th. I remember calling to ask about the extension option, but not actually requesting it. They had my husband’s pass down for the extension option, but for some reason not myself or our daughter’s. So she fixed it so all 3 of our passes will be extended. She said our passes should reappear as soon as a reopening date is announced.
So try calling the monthly payments guest services line directly: 1-800-410-4656. Let me know how it works out!!