1. You mean at the price before the latest increase.
Did you call the PH line? The website says AP holders will be refunded for the closure period. I think your CM was misinformed.
I absolutely agree with this.
I talked to a PH CM a couple of weeks ago and this is not what I was told. It has everything to do with how much time is left on your AP and how long they are closed, not how many times you've used it. Mine expires on May 12 and I have already renewed for FP reasons for my next trip (if I wait I have to call in to make 8 days of FP, and that's a huge "no thank you" for me) so the CM said I might even get money back from my renewed AP since it's closed over the beginning of that (not much obviously if they open in June, that would be less than a month I can't use it), but on my current AP I'll get close to two months of money back considering I could only use it for 10 months. It doesn't matter if I went 2 times or 10, it's based on time not amount.
You won’t get anything until they know when they’re opening again. I called to put in my request several weeks ago for a refund and the CM said “of course how much and when you get the refund completely depends on when they open, and you should see a refund when they finally reopen”.
I am a paid in full AP, platinum pass, so I don't want to give out wrong info for monthly payers. So, I texted a friend who lives in Tampa because I know she is waiting for her refund (and won't be renewing this next year due to finances after all of this). She said she got frustrated and called on April 16 and was told the same thing that I was told, that she wouldn't get any money back until the end of the closure. She said she told the CM the above mentioned that you posted, and they repeated that no refunds would go out until the end of the closure. She said she feels like they are getting the monthly pay/full paid locals and the out of town platinum pass folks info mixed up and plans to call again. They have 3 passes they want their money back on and she really needs the money, so she is frustrated too. Mine expires May 12 so I was thinking since they know they are closed through then that I could just get money back for the closure period up until that point, it's not like my pass goes through the rest of the year or anything, should be easy to calculate and refund, but they won't.
Holy cow! I just read info here that totally supports this (what CM said not what Minniedoc says as that needs no support). Someone does mention a threshold. Some were speaking of Platinum level if that makes a difference--which it shouldn't--but a cheaper pass may have fewer visits at threshold. This related to refunds, of course, not extensions.
I bought my APs from Sam's Club for about $250 less than buying from WDW. So for me, an extension is the way to go. Will save me from buying new APs at the higher price.
