Frustrated with rides going down 8/14

[Scholarma]

Arrived yesterday and staying at GCH. Today was our first day at DL. Indiana Jones was down when we arrived at 9am. Rode HM and PoC with short standby waits. Got in line for jungle cruise after checking Indy again. After 10 minutes in line for JC, they announced it was now out of service. Tried to mobile order somewhere to sit and ease our frustration, but it was an hour wait so we stood in line at Jolly Holiday, which was good. While eating at 11am, we looked at wait times and the following were all down:
Jungle cruise
Indy
RotR
Space mountain
Monsters (refurb starts tomorrow)
Matterhorn (scheduled closure)

Most of those are major attractions and it was very frustrating to see them all down at the same time. Thankfully we are at GCH all week and have 5 day tickets. We left and decided we’ll go back tonight. Fingers crossed we have better luck.

This is our first time to DL and we think it is absolutely adorable and charming and the cast members have been great. It’s just tough to know we spent a small fortune and have to put in so much effort to get what we paid for.

We were on Rise, we sat in the first ride area (unsure what it was called) for 45 minutes.

 

[gelatoni fan]

I was walking through DCA and passed by 4 closed rides: Golden Zephyr, Incredicoaster, Racers and Luigis.

A woman I chatted with in single rider for Web Slingers had an even worse day. She and her boyfriend were in LL for Racers when it went down. They decided to return to the hotel and then checked the app for when the ride would come back up. It did so they headed to DCA. As they entered the park, Racers went down again and her boyfriend got so fed up, he just went back to the hotel to rest and she stayed in the park alone. Her fifth time to the parks and it seemed like it was his first.

 

[Markonefive]

Wow. Checking DL Stats yesterday, it's not just the rides going down, but also ultimately being closed, rather than just temporary. Was anything working in DCA???? Given how much Disney is charging for a park pass plus Genie+ on top, it seems they are not investing enough in preventative maintenance. They are running the risk of bad publicity for a reputation for unreliability if they keep this up.

 

[Disney0010]

We kept our fingers crossed on Sunday RSR. We waited in line for 70 minutes to ride. It had been down an hour earlier. Thankfully we made it through but with WS down at opening it caused the other major rides to back up with long waits.

 

[DC to Disney]

I agree there have been a lot of ride breakdowns this week. Thankfully most of the time, the rides have gone back up later in the day. The only one that really annoyed me was when RSR went down last night before we were able to use our LL.

 

[SOCALMouseMommy]

The one silver lining to all the broken down rides is it allows us to ride things without long waits. We never buy Genie+ unless we are with people coming from out of town because I refuse to pay for something that should be free.

Unfortunately, that means we don’t ride many rides now due to how long the standby lines have become post Genie+. But we’ve learned to keep an eye on broken down rides and hop in line when the open back up with minimal wait. Once we were first on Big Thunder (the CM escorted us through the line to the ride vehicles) and my son was super excited. We also got to ride three times in a row that day because people hadn’t noticed the ride was back up and the standby line remained under 10 minutes.

 

[gelatoni fan]

By the way, it's not just rides. Effects have been missing for Fantasmic and WOC. Tangled and Disney Junior Dance Party have also been cancelled multiple times.

 

[Markonefive]

The one silver lining to all the broken down rides is it allows us to ride things without long waits. We never buy Genie+ unless we are with people coming from out of town because I refuse to pay for something that should be free.

Unfortunately, that means we don’t ride many rides now due to how long the standby lines have become post Genie+. But we’ve learned to keep an eye on broken down rides and hop in line when the open back up with minimal wait. Once we were first on Big Thunder (the CM escorted us through the line to the ride vehicles) and my son was super excited. We also got to ride three times in a row that day because people hadn’t noticed the ride was back up and the standby line remained under 10 minutes.

That's good advice. I find the DL Stats twitter feed is helpful because not only does it send out a tweet when a ride goes down, it includes the average down time, and then sends a notice when it is running again.

 

[SOCALMouseMommy]

That's good advice. I find the DL Stats twitter feed is helpful because not only does it send out a tweet when a ride goes down, it includes the average down time, and then sends a notice when it is running again.

I can’t find this on Twitter only DLP (Paris). Amy ideas?

Never mind, I found it with a Google search.

 

[Markonefive]

I can’t find this on Twitter only DLP (Paris). Amy ideas?

Never mind, I found it with a Google search.

That's how I found it, too. https://twitter.com/DlStats . Have to sift through a lot of park reservation availability updates, but the ride downtime info and back up alerts very helpful.

 

[Markonefive]

What happens if Pixar Pal A Round goes down while people are on it? Are they still able to offload safely? I get the sense by the frequency of temporary ride closures at DL and DCA that Disney is very risk averse - if a warning light goes off, even though the ride seems to be operating normally, they shut it down until they can verify that critical failure during operation is unlikely. Able to finish the current ride and offload normally, before shut down and inspection. Seems rare you hear about a DL/DCA attraction breaking down while in operation causing e-stop that results in evacuation from ride, although it does happen sometimes.

 

[gelatoni fan]

What happens if Pixar Pal A Round goes down while people are on it? Are they still able to offload safely? I get the sense by the frequency of temporary ride closures at DL and DCA that Disney is very risk averse - if a warning light goes off, even though the ride seems to be operating normally, they shut it down until they can verify that critical failure during operation is unlikely. Able to finish the current ride and offload normally, before shut down and inspection. Seems rare you hear about a DL/DCA attraction breaking down while in operation causing e-stop that results in evacuation from ride, although it does happen sometimes.

You'll rarely hear about evacuations because so few people actually document them and upload to social media. I've witnessed partial evacuations that never got any social media publicity.

This year, I've ridden a lot of rides where screens were broken and/or sounds were not working. So if the music breaks for Web Slingers for example, it'll go temporarily down with no evacuation and then the rest of the day, people on the ride will only get sporadic sentences from Spider Man rather than all the usual sounds. Or a projector on Space Mountain will stop so that section of the ride will just be dark.