Just a quick update...My stay was for one night on Saturday, May 5 in a premier room. Just after I wrote the previous post, raw sewage backed up into our sinks...three times. It was disgusting...the smell was horrendous. I called the front desk and they quickly sent the maintenance person. He told us he didn't know why it happened, but the "acid" he put in the sink should fix it. Not feeling very reassured at this point. All in all, we stood outside our room for about 45 minutes. It was a huge hassle as this happened around 10pm. I then found a dirty sock under the bed. Just not ok. My experience with the front desk that followed was not a positive one. Excuses and no apology. They only offered to move me to the 4th floor with no assistance...no thank you, I'll take my chances, I guess. I asked to have the parking fee waived and parking for the entire next day. The employee told me he wasn't able to waive the $25 all day fee..what? So I asked to speak to the supervisor. He gave me a card and told me to call the next day. What? Another inconvenience? Finally, another gal came along and told him to just waive the fee. I walked away in disgust. Literally, disgusted. Upon checkout, I reiterated my experience to the front desk supervisor, who finally apologized but didn't offer me any compensation and I was tired of talking about it. Just crappy customer service. I won't return and I would NEVER recommend this hotel to anyone. Hopefully, my experience was a "one off" - but somehow, I doubt it.
just for reference, the walls are thin and floors thinner. We heard every (EVERY) movement in the room above us, as well as outside our door. There are better choices on Harbor!