We are using one for our upcoming trip and it has been a nightmare to deal with. Won't give the name of the company yet until we return since we don't want anything to happen to our reservations. We did all the work and it was like pulling teeth to get things done. It always felt like we were bothering them to request anything from them.
We had to request our own Magical Express and make all our dining reservations. They never once asked for our flight info. Didn't realize they were so bad until it was too late to cancel. At first they seemed alright, but after the initial deposit on the trip, it was terrible service thereafter.
The company is American.
We have been to Disneyworld before many times and thought that this time we would get some suggestions from a TA. They were the least bit helpful and we are quite upset they are getting the commission from us. They are so lucky we are not first timers.
Also if you find yourself in this sort of predicament, you will not be able to alter anything to do with your reservation unless you go through the travel agent. The service was so terrible, we contacted Disney to see if we could change certain things on our reservations by ourselves. Unfortunately, they are unable to touch anything to do with your reservation until you check in.
We had to request our own Magical Express and make all our dining reservations. They never once asked for our flight info. Didn't realize they were so bad until it was too late to cancel. At first they seemed alright, but after the initial deposit on the trip, it was terrible service thereafter.
The company is American.
We have been to Disneyworld before many times and thought that this time we would get some suggestions from a TA. They were the least bit helpful and we are quite upset they are getting the commission from us. They are so lucky we are not first timers.
Also if you find yourself in this sort of predicament, you will not be able to alter anything to do with your reservation unless you go through the travel agent. The service was so terrible, we contacted Disney to see if we could change certain things on our reservations by ourselves. Unfortunately, they are unable to touch anything to do with your reservation until you check in.