I have used it 3 times in the last 4 months. It's worked great. Remember that you have approx 5 WORKING days, so no shipments on weekends. so I'd order on Friday for a Friday check in, that's what I did and our items were there on Thursday. Each of the 3 orders held 12 packs of soda/carbonated beverages and the first and second time the packaging of the items was great. the 3rd time, I ordered 4 12 packs, 3 were placed in one box and one in another box- I had 2 boxes. Anyway, the soda in the 3 12 pack box arrived leaking when bell services delivered. There were 3 or 4 cans dented and broken, leaking in the box. Each 12 pack was broken apart- those shipping boxes must have taken a heavy blow. I also had chips/crisps mashed in that box also. We ate them ,but they were noticably smaller.
I won't hesitate to do it again. Make sure your ordering info matches the primary person on the room reservation.