Hi, I posted this on another thread but just saw this thread and thought it belonged here.
We were at WDW week before last and had a terrible experience on the haunted mansion. My grandfather is 86yo and rides a scooter at Disney. We asked to go to the exit like we have always done in the past and we were refused. When my grandfather drove into the dark holding room he hit a wall because he could not see. We had to help him walk to the exit and the CM had to drive the vehicle out. It was a huge scene. It was also a humiliating experience for him and the CM was very impatient and unkind. It was also dangerous. This could have been avoided if they had just let him go straight to the exit and park. I did write Disney and I wanted to share here in the hopes that someone with power will see this and can work on the HH situation. They need help with their process and their attitude.
We have been going to Disney for 6 years and have never had a problem like this. We love Disney because it has been so accommodating of a difficult traveling situation in the past years. I hope they take steps to correct this situation.
We were at WDW week before last and had a terrible experience on the haunted mansion. My grandfather is 86yo and rides a scooter at Disney. We asked to go to the exit like we have always done in the past and we were refused. When my grandfather drove into the dark holding room he hit a wall because he could not see. We had to help him walk to the exit and the CM had to drive the vehicle out. It was a huge scene. It was also a humiliating experience for him and the CM was very impatient and unkind. It was also dangerous. This could have been avoided if they had just let him go straight to the exit and park. I did write Disney and I wanted to share here in the hopes that someone with power will see this and can work on the HH situation. They need help with their process and their attitude.
We have been going to Disney for 6 years and have never had a problem like this. We love Disney because it has been so accommodating of a difficult traveling situation in the past years. I hope they take steps to correct this situation.