acln
Mouseketeer
- Joined
- Apr 11, 2017
Today is day 7 of our 10 night stay at cabana bay for the first time. I would like I start this off by saying I’m not one for confrontation, I hate to feel like I’m a bother, I rarely send back food even if there’s a slight issue, etc. BUT I’m feeling a bit disappointed with our choice of resort right now.
The other day we wanted to do laundry with something other than the powder detergent in the laundry room. I forgot to pack some with me from home and we do not have a rental so we couldn’t just up and go without getting a Lyft/Uber/etc. Trying to make this easier on ourselves we went to the gift shop. They were sold out of detergent but said to ask front desk. Wait in line at the front desk and tell them what the store said. He gives us a very confused look and walks away to check the back. Returns and says they don’t have any either, shrugs and says nothing else, as if he’s just waiting for us to leave. Doesn’t say anything about if they would have more in stock at the desk or store, no suggestions on another option just shrugs and gives us a black stare. Couldn’t even tell us what stores are around that would have something. I know we have phones and such but DH and I walked away feeling off. Fine, we move on and just use the powder.
Then last night I waited over an hour for new towels. DH went down to ask for them originally, didn’t realize they couldnt just hand them to him then and there, housekeeping has to do it. Okay so we wait. After 25-30 mins I call front desk and ask if they are still coming. I’m waiting to take a shower, we are completely out of large clean ones right now. Front desk says they will put a rush on it. Another 20 minutes goes by and DH calls again. Woman says “wow you’ve been waiting a long time” and says they will be there soon. 15 minutes later someone knocks on the door. I answer, a man shoved a pile of towels at me while staring at a phone or tablet, I make an effort to smile and say thank you, he never looks up and just nods while walking away. A simple “sorry for your wait” or some eye contact was all I was looking for.
I am not going to compare this to “the other place” but this service is not what I was expecting. Small things, yes. But these are the two times we’ve needed extra help with something from someone and it’s left a bad taste in my mouth. I do not expect special treatment or anyone to completely bendover backwards for us, but am I wrong to expect a little more from a resort? I know this is the value one here at universal, but right now I’m feeling as though I could’ve saved two thirds of my money and gotten this service at a motel 6. Am I just nitpicking? I planned basically our whole trip, stuck my neck out and convinced DH it was worth it to stay here, and now I feel like it was a mistake. The first few days we thought the theming was so cool, everything was clean and we were happy to be here. Now I’m just itching to get out. I sincerely hope we don’t need to ask for help with anything else.
Another thing, when we checked in we payed for the rest of the reservation. I saw the payment pending on my card for a couple days but now it’s gone. No money was taken out for the room and I’m not sure why? Is it typically taken out at checkout instead? I would have rather it just be taken out when we checked in (which is what I was told would happen) so I can keep better track of what we have for spending money and such. Looks like I’ll have to take another trip to the front desk after all.
The other day we wanted to do laundry with something other than the powder detergent in the laundry room. I forgot to pack some with me from home and we do not have a rental so we couldn’t just up and go without getting a Lyft/Uber/etc. Trying to make this easier on ourselves we went to the gift shop. They were sold out of detergent but said to ask front desk. Wait in line at the front desk and tell them what the store said. He gives us a very confused look and walks away to check the back. Returns and says they don’t have any either, shrugs and says nothing else, as if he’s just waiting for us to leave. Doesn’t say anything about if they would have more in stock at the desk or store, no suggestions on another option just shrugs and gives us a black stare. Couldn’t even tell us what stores are around that would have something. I know we have phones and such but DH and I walked away feeling off. Fine, we move on and just use the powder.
Then last night I waited over an hour for new towels. DH went down to ask for them originally, didn’t realize they couldnt just hand them to him then and there, housekeeping has to do it. Okay so we wait. After 25-30 mins I call front desk and ask if they are still coming. I’m waiting to take a shower, we are completely out of large clean ones right now. Front desk says they will put a rush on it. Another 20 minutes goes by and DH calls again. Woman says “wow you’ve been waiting a long time” and says they will be there soon. 15 minutes later someone knocks on the door. I answer, a man shoved a pile of towels at me while staring at a phone or tablet, I make an effort to smile and say thank you, he never looks up and just nods while walking away. A simple “sorry for your wait” or some eye contact was all I was looking for.
I am not going to compare this to “the other place” but this service is not what I was expecting. Small things, yes. But these are the two times we’ve needed extra help with something from someone and it’s left a bad taste in my mouth. I do not expect special treatment or anyone to completely bendover backwards for us, but am I wrong to expect a little more from a resort? I know this is the value one here at universal, but right now I’m feeling as though I could’ve saved two thirds of my money and gotten this service at a motel 6. Am I just nitpicking? I planned basically our whole trip, stuck my neck out and convinced DH it was worth it to stay here, and now I feel like it was a mistake. The first few days we thought the theming was so cool, everything was clean and we were happy to be here. Now I’m just itching to get out. I sincerely hope we don’t need to ask for help with anything else.
Another thing, when we checked in we payed for the rest of the reservation. I saw the payment pending on my card for a couple days but now it’s gone. No money was taken out for the room and I’m not sure why? Is it typically taken out at checkout instead? I would have rather it just be taken out when we checked in (which is what I was told would happen) so I can keep better track of what we have for spending money and such. Looks like I’ll have to take another trip to the front desk after all.