hcortesis
DIS Veteran
- Joined
- Aug 7, 2003
Had reservation for VGF Jan 25-30 & BCV Jan 30-Feb 05. Waitlisted for BCV Jan 29-30. Option on waitlist request was to cancel existing reservation. I assumed they would cancel the 29th at VGF if the waitlist came through. I have had probably 10-15 waitlists come through over the years. Waitlist came through this a.m. Complete VGF trip was cancelled. On the phone at 9:00, of course the GF rooms were now gone to fill another waitlist. They could offer a split stay between OKW and BLT for those missing nights. I said I don't believe I did anything wrong so I told them I would only take VGF, GF, BC or BCV. She said they didn't do anything wrong either. Sorry, nothing more they could do. So I re-booked flights to arrive on January 29th instead of January 25th. Supervisor said next time call them to insure that only that waitlist night gets cancelled and not the complete reservation. She re-worked the points so they will not be in holding.
Seems like a glitch in their system to me.
Seems like a glitch in their system to me.