disneydreamer781
Just a little bit of pixie dust...
- Joined
- May 24, 2016
Hello all. I had something different happen relating to a hotel modification. I recently switched from CRT to GDT for one night on May 22. I modified the reservation in MDE and everything went well. The result of the modification was that there would be a sizable credit due to me which I was expecting to reflect on my Disney Chase Visa. Well, after 10 days, I noticed this morning that the charge was still there so went back to the revised reservation and the final balance stated that the amount due would be credited to my hotel account on May 22 (my check-in date). I thought my head would explode. Needless to say, I got right on the phone to Disney. Anytime in the not-too-distant past, anything I have canceled through Disney would result in the monies credited back to the original form of payment. I'm wondering if this has happened to anyone when modifying a hotel-only reservation. Is this some new policy or just a glitch? I probably should have asked the CM but I was pretty ticked and rushed and just wanted it fixed.
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