Old school here -- I have Disney send me the little credit card looking tickets and use those to go in instead of having my tickets on my phone. Please note that I on trips to Orlando usually am just doing one to three days at a Disney park.
On my last trip I got tickets for a party of 12 and they all went on my phone (not everyone was going to the same parks on the same day and not everyone was going at the same time -- adult group ages 25-85 - but I had done the reservations and paid for everyone), so I had to go to Disney Springs the night before and have them change this to 12 different tickets for me, so everyone could enter the parks on their own without my phone. I had to drive over, park, find the Disney ticket office, wait 45 minutes, walk back to my car, drive back to our offsite condo. Disney Springs was really busy, and I will say the Cast Members there were super friendly and helpful. Fortunately we had a relative visiting day before our Disney park day when I could take the time to do this, and we weren't getting together till late afternoon. It did mean though I didn't get to do a little half day activity I wanted to do in the morning as I needed to get all the tickets straightened out (March 2022 - busy spring break week). Took about three hours in total doing this at Disney Springs. Live and learn.