HydroFlask has changed it's policy for the worse

[WebmasterJohn]

Several responses on this page fit those descriptions. Since tone can't be read, I responded genuinely to your question - then just wanted to clarify that the question wasn't anything but sincere.

I can't help that my efforts to find a discount on Hydroflask are viewed as a desire to keep the thread going. Others are much more active in the thread.

Got it now. You all clearly enjoyed Hydroflask but now not only recommend contacting the company with opinions but now choose to boycott.

The REI discount was the first one I found; it would have required jumping through the hoops of registering on two sites. The LIBean discount simply needed a discount code of fewer than ten characters.

It's regrettable that efforts to find a solution are being viewed as argumentative.

Thank you for trying to help us a find a solution. At this time I have identified a resolution and will be working to bring it to fruition.

 

[kaytieeldr]

Thanks, John. Will you be posting here when the Kleenex Kanteens are available?

 

[WebmasterJohn]

Thanks, John. Will you be posting here when the Kleenex Kanteens are available?

They are not Kleenex Kanteens - the company is called Klean Kanteen.

I cannot promise if we will post here when they are ready for sale. We will announce it on the show.

 

[Tink rules]

It just doesn't make sense to go through all this trouble.

We have decided to give Klean Kanteen a try. So far they have been great to work with. As soon as we have some samples we will bring them to the podcast.

Hydroflask's loss is Kleen Kanteen's gain...

 

[Tink rules]

I apologize for misreading your intent. As stated above, tone can't be read.

Sorry about that!

 

[kaytieeldr]

They are not Kleenex Kanteens - the company is called Klean Kanteen.

I cannot promise if we will post here when they are ready for sale. We will announce it on the show.

Sorry, that was autocorrect AND inattention .

 

[Tonyz]

John this is a little off topic but I really like the new DIS mugs you debuted on the show this week. I'm just wondering what's the deal with the spoon that inserts in the handle? I don't think I've ever seen a cup like that before. I like it!

 

[mytripsandraces]

John this is a little off topic but I really like the new DIS mugs you debuted on the show this week. I'm just wondering what's the deal with the spoon that inserts in the handle? I don't think I've ever seen a cup like that before. I like it!

I just heard that podcast this morning and am intrigued, as well. Is there a photo of the mugs anywhere? I can't watch the podcast.

 

[jcb]

I just heard that podcast this morning and am intrigued, as well. Is there a photo of the mugs anywhere? I can't watch the podcast.

Here you go:

 

[sweetpeama]

It just doesn't make sense to go through all this trouble.

We have decided to give Klean Kanteen a try. So far they have been great to work with. As soon as we have some samples we will bring them to the podcast.

Great Choice I love this product and have been a user since 2008. The 27 oz size even fits in the water pockets of a backpack including my special needs 7 year old's Minnie Mouse one. Though she does use the 18 oz size which must be filled and placed within her reach every single night.

We even took them on our Disney trip

<a href="http://s23.photobucket.com/user/sweetpeama/media/DisneyTrip2010/059ff69c-2fa5-469f-b05e-06ab13788c9a.jpg.html" target="_blank"><img src="http://i23.photobucket.com/albums/b383/sweetpeama/DisneyTrip2010/059ff69c-2fa5-469f-b05e-06ab13788c9a.jpg" border="0" alt="stroller photo 059ff69c-2fa5-469f-b05e-06ab13788c9a.jpg"/></a>

27 oz in upper left corner of photo

 

[WebmasterJohn]

John this is a little off topic but I really like the new DIS mugs you debuted on the show this week. I'm just wondering what's the deal with the spoon that inserts in the handle? I don't think I've ever seen a cup like that before. I like it!

Glad you like the mugs

The spoon comes completely out of the mugs handle so you can use it to stir your drink - or if you don't think you need it you can put it away and just use the mug.

There is a small hole on the bottom of the spoon. The consensus prior to the show is that you can tie the spoon to the mug so you don't lose it.

 

[catycatcat4]

They are not Kleenex Kanteens - the company is called Klean Kanteen.

I cannot promise if we will post here when they are ready for sale. We will announce it on the show.

Now I'm sitting here with the image in my head of a water bottle with a Kleenex compartment.

 

[mytripsandraces]

Here you go:

Thanks, Jack! Perfect for hot chocolate with a spoon handy for scooping up marshmallows!

Now I'm sitting here with the image in my head of a water bottle with a Kleenex compartment.

Brilliant!

 

[CHD New York]

I have just cancel my HydroFlask order. Can't wait to stop by the welcome center to get the new mug.

 

[HillPete]

Now I'm sitting here with the image in my head of a water bottle with a Kleenex compartment.

I want a water bottle with a little Kleenex holster on the side! (I may be turning into my grandmother!)

 

[MLK-RI]

Just catching up on podcast episodes and heard about Hydroflask's decision. I have sent email to them, I will not be buying any more nor recommending them. They are not the only ones who make this sort of product, I had also discovered Kleen Kanteen over the last year and now my choice is clear.

 

[ScooterPie]

Does KleanKanteen keep ice as long as the Hydro Flask? What about hot things?

 

[techtony]

The company I used to work for had this exact same problem. We were a medium sized technology super center. As such, we sold several different manufacturers of technology from Dell to Apple.

Our problem came when Apple decided in their infinite wisdom to cut us off from selling their products. Not because of bad service or quality, but because we did not fit their new model of distribution. They required us to sell more than $250,000.00 in Apple Products each quarter, or we would lose our rights to sell their precious products. Well needless to say they did that on purpose because they wanted only large big box stores (as well as their own Apple Stores) to sell their product. They even revoked our rights to give away their products in promotions (eventhough we were and still are the largest apple warranty repair facility in the southeast). If we were to give away their products as gifts we were somehow in violation of their licensing agreements.

Did they have the right to do that? Yes. Was it a sound business decision? maybe not. Just because something is tagged as a business decision does not mean it is right or smart.

People are complaining about Disney's Magic+ on here all the time. People are allowed to be concerned about business decisions. They are allowed to complain. They are allowed to tell everyone they know about a bad experience with a company.

For those attacking Kevin saying he is either not allowed to complain, or should not be complaining are just wrong. He and the company felt slighted by this bad business decision. Whether or not it is a good move on HydroFlasks part is irrelevant. Coke changed their formula in the 80's because they thought it would be a good business decision - well they were wrong and their customers let them know of their mistake. Without people letting a company know that they made a bad decision, they will continue their bad behavior. The one thing a company does not want is a bad PR experience.

As for the ethics of the decision, let us not forget that hydroflask thanked them for their business and the increase in business once the Dis supported their product very publically. They owe the Dis and their readers a special place in their business mind sets. You see - loyalty goes both ways. I am loyal to you and I expect you to be loyal to me, but the first one to break that trust is the moron here - and in this case it is hydroflask. The powers that be should have had what is called a retention discussion. Do we retain someone that was loyal to us, or do we de-value the relationship and break their trust - possibly forever? They made the decision to break the trust, it is simple as that. A loyal company would have grandfathered in their early supporters in gratitude for the early support and increase in revenue.

But hey, we really don't need the golden rule anymore - heck most people do not even know what it is anymore, and if they do know - they don't care. A sad state of affairs really.

 

[JimmyV]

1500 units isn't worth a company's time.... while to you it's a lot to an organization that's no where near minimums. I am an analyst for a retailer. In half a week we sell 1500 bottles in one colour of one brand; multiply that numerous times and then you'll see an organization that actually makes a dent.

But this cuts both ways. If 1,500 units is a drop in the bucket, why then, would it be so difficult or inappropriate for HydroFlask to toss a morsel to Dreams Unlimited? Surely that insignificant number of units would not alter the bigger corporate strategy in any way. Why not toss a crumb to a company that did you a huge solid by providing free advertising to a wide audience? If I owned a business that was just starting out, and a local customer came in once a week to my struggling start-up and purchased one unit of whatever I was selling and told all their friends how great my product was, and then my business grew to the point where I was only accepting orders of 10 units or more, you can bet you last dollar that the early adopter customer who visited me every week would still be able to buy a single unit when he came into the store. I'd figure out a way. Great customer service often entails making exceptions.

I have thought this over and I realize that I regret nothing I have said or done.

Nor should you.

 

[GAN]

If I owned a business that was just starting out, and a local customer came in once a week to my struggling start-up and purchased one unit of whatever I was selling and told all their friends how great my product was, and then my business grew to the point where I was only accepting orders of 10 units or more, you can bet you last dollar that the early adopter customer who visited me every week would still be able to buy a single unit when he came into the store. I'd figure out a way.

This is true -until you hire that big shot executive to make you even *MORE* money ...and you've cut a deal to let him call the shots, which his salary is dependent on. It's the difference between playing/thinking/working with your heart versus your wallet. Apparently, the wallet won in this case -and that nice guy that Kevin use to deal with is probably enjoying a pretty nice lifestyle with little worry about TheDIS. It's too bad.