Wanted to share another case of Citi being Citi. Ordered dinner last night, used my Citi card which was promptly denied. I quickly got a text asking me if it was my charge, I responded yes. Then I got an email and I replied yes, it was my charge. Charge still denied so I called, told the guy it was my charge but now he wants all sorts of info I'm not willing to provide. So I said no thanks. Tonight I get another text, and an email, saying I won't be able to use my card until I contact them. So I call the number on my card, guy asks me my security word. The Citi website says: we will not ask you to provide any of the following: account number, security word, user ID or password... I explain this to the man on the phone, citi website says you won't ask me that. He says I need your security word. I ask to talk to a supervisor. He puts me on hold for 15 minutes comes back and says no one is available yet due to 'a high volume of calls' and wants me to keep holding. I said Citi texted and emailed me telling me to call ASAP but there's no one to talk with? No I'm not holding longer, thanks anyway. I hung up. I gave them all the 'fraud' info they wanted 3 times yesterday but now they want me to give them more info, which their own website explicitly says they won't ask for. I guess my account is locked and I'll be closing the card