My DLR saga continues. So I have 3 tix from 2019/20 and was unable to use them in 2021. 2 were obtained with TYP and one from UCT. All are expired.
UCT says must contact DLR, they can't fix.
First call to DLR, CM says Cx Travel (Citi travel partner for TYP) must call to get new tix issued; for UCT must show up to DLR ticket booth in person to upgrade to new ticket.
First call to Citi, rep super nice, takes my info and offers to call me back after he calls DLR and gets new tix. He calls back to say, DLR told him *I* should call but not until my dates are open as they are only selling tickets for dates open for reservations.
Second call to DLR yesterday (our travel dates are now open for res) CM insists all upgrades/new tickets must be obtained by the
travel agency who booked them. This includes Cx Travel and UCT. After telling her Cx travel was told no on this last week, she insists she's right because any refund has to go back to original purchaser. No mention of having to show up in Anaheim in person for either set of tix. Phone call 30 minutes long, after hold of 5 minutes.
Called Cx Travel back, after multiple menus to get to Cruise dept, I hold 20 minutes and get disconnected. Next call, after waiting another 15 minutes, a person actually answers. I explain, rep is nice, says please hold while I call DLR. She comes back 10 minutes later saying the hold time is so long and they will be closing so she'll need to call Monday.
I have emailed UCT again to see what they say, but I'm sure they'll reiterate the "nothing they can do" which they already told me.
So after 1 1/2 hours on phone, I have no resolution and little hope for one at this point. Plus now the rep will be calling me back on Monday while I'm at work, which is uncomfortable at best (I don't have a desk job, so always have to try to step away and find a place to talk). Ugh.