Annoyed with Chase travel and American Airlines. DS was supposed to fly in last weekend. His flight home was cancelled by AA. I got the UR points back for that flight. I called Chase travel to get points back for his return flight. Since he didn't make it home - no reason to keep return flight. Chase Travel told me to cancel AA flight and request refund through AA. AA sends email to contact the "
travel agent." I call Chase back and they tell me I can get a travel credit (not UR points back) because it was booked at two separate one-way flights. I booked it as a round trip, but they disagree. I took the travel credit, but it is only good for DS and I don't think he will use it before it expires. Should I contact Chase in the hopes they will offer some URs? I really don't want AA points......Sigh.
(His GF was booked on the same two flights - paid for with cash and received a full refund for both flights.)