I agree with this logic. I used my DVC points for my recent stay at a BWV studio, so I decided to send an email to DVC Wednesday evening. A mature lady by the name of Joy from DVC member correspondence called yesterday am to respond to my email. She was attentive and patient. She admitted that this was a new policy and said that member feedback is helpful and appreciated as Disney gauges how the policy is handled. She said the comments are being shared up the ladder to resort management and DVC management. I gave detail of my issue of being surprised by being walked in on after not being able to hear a knock on the door. I also expressed concern for future solo trips or when our 22 year old DD travels with me but remains behind in the room. Her advice:
1. upon check in, ask to talk in person to the "manager on call" at the resort to specify a time frame for scheduling room service/security check. She suggested getting the name of the manager on call that you speak to for the sake of accountability, as this is the way she would do it if she were traveling. She likewise said you can tell the housekeeper who services your room that you want to speak to the housekeeping manager, and inform the housekeeping manager also in person when you want the daily trash removal, so that a) nothing is lost in translation and b) there is continuity when your room is serviced by different housekeepers during your stay.
2. I reported to Joy that I had several observations during my recent trip. Having stayed at 3 different DVC resorts, the handling of the new policy seemed to vary. Her response was that the goal was a uniform policy but that there was additional training is obviously needed and that this is an area where the feedback to DVC is helpful.
3. I inquired whether the new policy was implemented due to heightened concerns after the Vegas shooting. I was told yes, and also as a response to school shootings, etc., and in general to additional security in our current world. I do not think this policy is going away, but that Disney realizes the policy may need tweaking. When I asked, I was told others have contacted DVC about the policy.
4. I told Joy that I observed resort personnel other than housekeepers in the halls (not dressed in suits but obvious CM attire) and inquired if she could verify that personnel other than housekeepers were involved in the security checks. The answer was yes.
5. I inquired how I could avoid resort personnel from walking in on either my daughter or me while showering if we are alone in the room. Joy said if staff enters thinking the unit is unoccupied and hears the shower running, they will quickly leave. She said to make sure my daughter knew to place the room occupied sign up when showering.
I felt good talking to someone and knowing DVC is interested in feedback, and I still was disturbed by number 5 above. I liked Joy and she suggested that I call her directly if I have concerns in the future.
Hope this helps. Please call/email Disney and share the responses.
