Just got back yesterday from our12 day trip to Orlando! We spent 4 nights at the HRH and 1 night at Portofino. We were on the 7th floor in a deluxe room. I didn't know we had a deluxe room until I saw another room that was being serviced and realized how much smaller it was. We loved the Hotel!!! Our room was clean, and the Hotel staff was friendly and accomodating! The club level was nice, the snacks and drinks between 5 and 7 were o.k. The sweets at 8:30 to 10 p.m. were oreos, chips ahoy and brownies. I think they can improve somewhat in this area. You can grab water bottles and cokes at any time, but they are not cold. They do provide ice and cups. The kids liked the lounge. We also rented a cabana one day, but of course it was rainy and cold that day. My husband ended up watching football that day, then we all had drinks and wine that evening waiting for the dive-in-movie.Needless to say the movie was also cancelled because of the weather. But it didn't stop the kids from swimminmg. Our friends were at the Portofino, and they ended up in our pool every night, because theirs was dead. A much older crowd was staying there and a lot of conventions/meetings going on. We did stay in the Portofino the last night because our friends got us a great rate in the kid suite for the last night. The kids suite was very nice, but the whole atmosphere of the Portofino in my opinion is very quiet and laid back We had a great time and will stay at the HRH agin. It was noisy at times, but a nice noise, a fun time!