I will share my story.
My husband and I are FL residents AP holders on MONTHLY PLAN. I stress monthly plan for a reason that comes out later on.
We have our friends from PA vacationing with us. We all have the DVC reservations that were made pre-pandemic for NOV 14-22, 2020.
On Friday 6/19 later in day we found out they were opening up Park Pass Reservations. Of all the passes, mine was the only one that had EXPIRATION date before our arrival (11-9-20). I was unable to renew my FL Res AP due to the "prior to 60 days" rule. So I was in a true predicament. I called the AP number and after 2 HOURS on hold was told that I could only speak to the "FL RES MONTHLY PAYMENT" department. I make my payments every month with a credit card. And they were closed ALL WEEKEND not to re-open until 8 am (1 hour after the Park Pass system opened). So we called. Had a 90 min hold time. Finally spoke to a nice CM and he told me I was entitled to a 30 day extension and was I accepting it. YES I said! This would now give me a new exp date of DEC 9th which was perfect as our stay ended Nov 22. He says "great....I will connect with the Ticketing Dept to get this all finalized". And I am now back on hold for about 20-25 min. A female CM picks up and seems to know NOTHING of what was just discussed between me and the male CM from the "monthly payment dept". So I explain everything all over.......
So she says to me. Well......you are eligible for a 30 day extension but that cannot be done until 6/26 (or maybe she said 6/28??). I am near tears now. I said I am traveling with 5 other people and the
MDE Park Pass system is preventing ALL of us from making park passes. The only option to get park passes prior to this call was to just remove me from the trip----nobody wanted that. We were all upset. I stated this to the Ticket Dept CM. She said I was one of those people in a true dilemma. She says....well I can "renew your FL RES Silver AP but you cannot go on monthly plan. You must pay in full now". So, while I was not prepared to part with close to $500 at that given moment, I did whip out my credit card and paid to RENEW. So I am quite certain some sort of exemption was extended to me? I count it as a blessing but this is TRULY A HUGE SNAFU IN THE MDE system. Normally in non-pandemic times I would have just renew'd on 9/9/20 and then been able to make Fast Passes. With the freezing of pass purchases Disney left out a HUGE group. Maybe because we were traveling with another family and it was directly affecting them?? Not sure. Maybe the pleading in my voice??? Again, I feel so bad for so many out there in similar situations.
Thanks for listening............