This a copy of a post I just made, the place has just collapsed, the staff seemed either to not care or just be completely overwhelmed, worst Disney staff interaction I have ever had:
So we'd had LTT booked since 180 days out and planned all our fastpasses around it for the day, was really looking forward to it.
THEN they changed the menu and took all the good things away, apart from the toffee cake. We thought about cancelling but we were on
DDP so decided to stay with it and give it a chance.and
Turned up to our reservation yesterday to about 100 really annoyed looking people waiting around - bad omen, went to check in realising that they were way behind, we checked in to be told to expect AT LEAST a 30-40minute delay in seating us but we had to stay in the holding pen.
This was too much time for us so we said we would like to cancel, to which their frankly awful front of house lady gladly told me she would charge me a no-show fee for cancelling my ADR last minute! She argued that it was my fault they were late, for at least a few minutes, because the menu change has affected them too and I should have anticipated disruption to my ADR time. Thankfully after asking for a manager he quickly agreed that 40 minutes past ADR time was ridiculous and let us go to CHH for a lovely quick service meal with no charge.
Sad to say I will never be going back there. And I hope Disney does some better front of house training soon