I think it's great that folks are sending emails, but I think the only thing that will motivate the top decision-makers is to see them losing bookings to their primary competitor in Orlando, UO. Which, in the case of my family, they are. I can stay at a deluxe resort there with free Express Pass for the same price as a moderate at WDW. Yes, I have to either pay for the UO shuttle or my own ride share anyway, but I'm paying a lot less for the hotel, and my Express Pass will be good on every ride except for Hagrid's and the new Velocicoaster. That means UO is getting all of our vacation money this year, including what will probably be an ungodly amount spent on HP wands and other souvenirs.
WDW wants to keep charging a premium price while they continue to cheapen the experience. If I want to splash out and spend more than $400 a night on a room with proximity to WDW in the future, why wouldn't I book the Four Seasons or Waldorf Astoria instead? And once I start doing that, and get accustomed to that level of luxury service, am I really going to want to go back to say, the Contemporary? I don't think so.
The top executives might think they are only alienating middle class or budget-conscious guests with this move, but they're actually not being terribly savvy when it comes to retaining guests with deeper pockets. Just because I CAN afford to rent a car or Uber, that doesn't mean I want to, especially when I'm traveling alone with my two small children. By taking away the thing that made staying at a WDW resort seamless, they left me free to suddenly consider all the other options in my price range, and they are all looking far more attractive. We've been to WDW 4 times in the past 6 years, and never left the bubble once. Strategically, this is not a good move, and whoever made this call is either dumb or desperate. Maybe both.