Agreed. I hope Disney is investigating this to assess the magnitude.Exactly. When major retailers have a security breach involving credit card info it is ALL OVER the news. Customers are contacted that their credit card info *may* have been compromised and advised how to move forward. If this is happening on an ongoing basis with Disney, why isn't it a major news story? And why are those of us with MDE accounts not being informed by Disney that glitches are occurring and to please delete our card info to be on the safe side?
Interesting. That hasn't my experience. I just logging into to see if it would do that and I logged in once and got to all the various screens without having to login again. This whole system seems to some weird inconsistencies.I don't know how you all get in to any account. When I sign in mine comes up for split second, long enough for me to see my name, and then goes back to the sign in page. The number I was given to call for support has a wait of 30 minutes or longer. I saw this thread right after that starting happening but gave it a day to see if things would change.
What worries me is that in order to deploy a patch assumes they know what the problem is and that a patch has been written to fix the problem. It's a race to find and fix the problem before someone else realizes there's an opportunity here and exploits it.This chilled me to the bone. This is the first time I experience something like that with the application. Disney's IT have to deploy software patches immediately. The fact that my family's information is not secured and can be exposed is unsettling.
I only log in once and click all over the site looking at my trip and personal info.Interesting. That hasn't my experience. I just logging into to see if it would do that and I logged in once and got to all the various screens without having to login again. This whole system seems to some weird inconsistencies.
Mike
This is what happens when a major company fires HUNDREDS of American IT workers and then literally forces them to stay to train their foreign replacements (making pennies on the dollar) or they don’t get their severance package. In IT, as in most things, you get what you pay for. Now you see why Disney IT is a hot mess.
Since I’m not allowed to post links, here’s the story of how this IT downfall began in 2016. I encourage you to research for yourselves.
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Disney 'forced 250 of its American IT workers to train up the Indian workers who replaced them'
Walt Disney Parks and Resorts is being sued by 30 former IT staff from its Florida offices who claim they were unfairly replaced by foreign workers - but only after being forced to train them up.
The suit, filed Monday in an Orlando court, alleges that Disney laid off 250 of its US IT staff because it wanted to replace them with staff from India, who were hired in on H-1B foreign employee visas.
Well, at the very least, at no point in the past has anyone logged into the Disney website to see other familes’ detailed vacation plans, which is happening here today, so...After all IT worked so well before they did this didn’t it?
Nope. This is always been a disaster of a shop.
While I would like those people to get their jobs back I don’t think that’s going to fix our problems
When I said I hoped they were looking into this, I was referring to the personal information/data breach aspect of this. I'm sure this is already an all hands on deck situation to find and plug the hole. I suspect they knew about it before we did...at least I hope so.I don't really want to be seen as a company apologist here, as I'm as annoyed by technical glitches as anyone else and think it's entirely valid and helpful to report bugs.
But people are saying things like -
I hope Disney is looking into this -- when there's no conceivable way people aren't pulling long hours to troubleshoot and squash bugs. It's possible that it's squashed already as soon as they saw it was happening. And if it happens again, let them know so they can figure out how to replicate the issue.
The company refuses to spend money on application development - when MDE has a huge ongoing development budget, to say nothing of the initial billion+ dollar project that it was part of.
Disney just lays people off - but hiring is cyclical. And outsourcing does happen but it often permits more investment here at home. In any case, some people complain about cutbacks over decades and the truth is that there has been net expansion in jobs and projects, including MDE itself.
There is a poster in this thread stating this happened to them about a year ago so it apparently has happened in the past.Well, at the very least, at no point in the past has anyone logged into the Disney website to see other familes’ detailed vacation plans, which is happening here today, so...
I don't know how you all get in to any account. When I sign in mine comes up for split second, long enough for me to see my name, and then goes back to the sign in page. The number I was given to call for support has a wait of 30 minutes or longer. I saw this thread right after that starting happening but gave it a day to see if things would change.
Because when your retailer has a breach, most times it is through the merchant services 3rd party business. There the entire CC number, your expiration date and the other information stored on the magneticc strip. I don't think that this has the opportunity to access your credit card.Exactly. When major retailers have a security breach involving credit card info it is ALL OVER the news. Customers are contacted that their credit card info *may* have been compromised and advised how to move forward. If this is happening on an ongoing basis with Disney, why isn't it a major news story? And why are those of us with MDE accounts not being informed by Disney that glitches are occurring and to please delete our card info to be on the safe side?
After all IT worked so well before they did this didn’t it?
Nope. This is always been a disaster of a shop.
While I would like those people to get their jobs back I don’t think that’s going to fix our problems
If someone accidentally views you profile they can see your last for of the card, you name as it appears on your card, and the expiration date. In the wrong hands that can be very useful.Because when your retailer has a breach, most times it is through the merchant services 3rd party business. There the entire CC number, your expiration date and the other information stored on the magneticc strip. I don't think that this has the opportunity to access your credit card.
Hopefully that hole is plugged already.
I don't know how you all get in to any account. When I sign in mine comes up for split second, long enough for me to see my name, and then goes back to the sign in page. The number I was given to call for support has a wait of 30 minutes or longer. I saw this thread right after that starting happening but gave it a day to see if things would change.
Exactly. When major retailers have a security breach involving credit card info it is ALL OVER the news. Customers are contacted that their credit card info *may* have been compromised and advised how to move forward. If this is happening on an ongoing basis with Disney, why isn't it a major news story? And why are those of us with MDE accounts not being informed by Disney that glitches are occurring and to please delete our card info to be on the safe side?
Because when your retailer has a breach, most times it is through the merchant services 3rd party business. There the entire CC number, your expiration date and the other information stored on the magneticc strip. I don't think that this has the opportunity to access your credit card.