New cancellation policy

thinkerbell

DIS Veteran
Joined
Dec 27, 2000
We called and made reservations a couple of days ago. When the CM started rattling off all of the info at the end, she gave us a date about 20-30 (maybe more, I’m not sure) days before arrival in which we could cancel without penalty. It really shocked me because we always get room only, not a package. I asked her if they no longer offer the 5 day cancellation policy. She said that they did but she would have to change our reservations so that it didn’t include stuff like discounts on food and mini-golf and “other stuff”. We had already told her we wanted a room only reservation because we have experienced them putting the add on stuff before to make it a package. We told her that we would rather have the 5 day cancellation so she changed it. At the end she told us to keep the other cancellation time frame in mind when making future reservations because they would be converting over to that on all reservations soon, even room only. Has anyone else heard this? Do you really think they will do this?
 
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Best Aunt

"That's the best-est present ever!"
Joined
May 1, 2009
We called and made reservations a couple of days ago. When the CM started rattling off all of the info at the end, she gave us a date about 20-30 (maybe more, I’m not sure) days before arrival in which we could cancel without penalty. It really shocked me because we always get room only, not a package. I asked her if they no longer offer the 5 day cancellation policy. She said that they did but she would have to change our reservations so that it didn’t include stuff like discounts on food and mini-golf and “other stuff”. We had already told her we wanted a room only reservation because we have had experienced them putting the add on stuff before to make it a package. We told her that we would rather have the 5 day cancellation so she changed it. At the end she told us to keep the other cancellation time frame in mind when making future reservations because they would be converting over to that on all reservations soon, even room only. Has anyone else heard this? Do you really think they will do this?
Well, that's the first I've heard of it.
 

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  • Heather07438

    WDW Apprentice
    Joined
    Oct 20, 2015
    We almost always get a package that includes room/tickets and that comes with a 30 day cancellation policy, it's $200 down to hold and needs to be paid in full sometime before that 30 day window. We like it because $200 isn't much to put out, and by 30 days out we know whether we can commit or not.

    A couple times we did a split stay. The Room Only portion required a 1 night deposit and had a 5 day cancellation policy.

    Wow, maybe they're switching all resort reservations to a 30 day cancellation window? It won't change much in our case because we're travelling from a distance and need to plan far ahead. People who live closer probably enjoy having that flexibility though.
     
  • focusondisney

    DIS Veteran
    Joined
    May 7, 2009
    Yea, I agree. Average CMs don’t find out major policy changes far in advance. And this particular CM doesn’t seem very trustworthy anyway. After all, she tried to sneak a package booking on the OP even after she was asked to book a room only.
     

    Lumpy1106

    DIS Veteran
    Joined
    Jul 2, 2010
    Isn't this the change they made to keep people from booking on-property to get fastpasses and ADR's early, then cancelling and staying somewhere else?
     

    focusondisney

    DIS Veteran
    Joined
    May 7, 2009
    Isn't this the change they made to keep people from booking on-property to get fastpasses and ADR's early, then cancelling and staying somewhere else?
    No, nothing to do with that. If you cancel outside of 30 days & don’t book another onsite stay, your fastpasses will be cancelled. ADRs are never automatically cancelled if you cancel a room reservation. You have to do that yourself.
     
  • bumbershoot

    DIS Veteran
    Joined
    Mar 5, 2007
    She said that they did but she would have to change our reservations so that it didn’t include stuff like discounts on food and mini-golf and “other stuff”.
    Untrustworthy CM, booking you a package when you asked for room only.

    At the end she told us to keep the other cancellation time frame in mind when making future reservations because they would be converting over to that on all reservations soon, even room only.
    She already proved herself to be untrusthworthy.
    And a CM once told me that it's not allowed to book one way airfares on different airlines, when he was booking my DME, so...CMs often have no clue how the world (or World) works.
     

    CarolynFH

    DIS Veteran
    Joined
    Jan 5, 2000
    Just curious - why would the CM try to book a package instead of room-only for the OP? Are they paid commission or bonus for booking packages and add-ons?
     

    sponica

    DIS Veteran
    Joined
    Oct 16, 2017
    Just curious - why would the CM try to book a package instead of room-only for the OP? Are they paid commission or bonus for booking packages and add-ons?
    I wouldn't be surprised. Whenever I've worked retail I've had a mandated upsell (toy store-batteries, movie theater-anything, lotion/soap store-as many units per transaction as possible).
     

    mom2rtk

    Invented the term "Characterpalooza"
    Joined
    Aug 23, 2008
    Just curious - why would the CM try to book a package instead of room-only for the OP? Are they paid commission or bonus for booking packages and add-ons?
    I wondered the same thing. I bet they are. Or at least are being held to a certain number. So everyone should double check just to be sure it's not being changed on them.
     

    disneyworldsk

    DIS Veteran
    Joined
    Jul 10, 2014
    i booked yesterday on the website. room only. no tickets (yet) just to hold a spot . $400 deposit plus it said five day out cancellation.
     

    disneydreamer781

    Wé la oh mé la wé-la, wé-é yey-yé oh é yé.
    Joined
    May 24, 2016
    It could be Disney is wanting them to push the packages. Each CM may have a quota they may need to fill every month or something like that. Just a guess...
     
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    JoanneAZ

    Mouseketeer
    Joined
    Mar 17, 2010
    This has happened to me before. When I realized what happened, I called back and talked to a different reservations CM who fixed it for me. She told me that you can book a regular package (room + tickets &/or dining plan), a room only package (room + coupons with the same restrictions for cancellation as a regular package), or a room only reservation. I now am very specific when booking over the phone and tell them I want a room only reservation with no coupons and the shorter cancellation restrictions.
     

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