abbydancer
Mouseketeer
- Joined
- Sep 20, 2006
I'm hoping someone knows someone I can contact at Disney about our Magic Band situation. I've called IT support and talked to a supervisor, and she just lied to me.
Here's the situation. Our trip starts on December 6. Our magic band customization deadline was on the 5th. We have a split stay, so our second set of bands customization deadline was November 7.
On the 10ish, the second set shipped 2 day delivery and arrived on the 12th, Our first set was still in "check soon for shipping details". I called and on two separate calls, the cast members told me they would expedite the first set. (calls were a couple of days apart when the bands didn't ship after the first).
On Friday, night I got the ship notice. On Saturday night (15) the tracking info at USPS said an arrival of the 25th (yes 10 days). On Sunday the status went to shipment accepted. Where it now sits. And sits.
I called yesterday and talked to a supervisor. She told me they don't expedite, so I couldn't have been told that, and that they only ship regular mail, not 2 day.
Does anyone have a contact at Disney that might help? I'm traveling for Thanksgiving and the week after, leaving tomorrow, and my concern is that by the time I find out we don't have the bands, it will be too late to get a replacement.
Honestly, this has been the very worst experience with Disney I have ever had. Doing the DVC hotel reservation and the dining was great. This has been awful. Why is it some people get their bands within a week of customization deadline, and I'm going to be lucky if get them at all?
Anyone have any ideas?
Thanks
Here's the situation. Our trip starts on December 6. Our magic band customization deadline was on the 5th. We have a split stay, so our second set of bands customization deadline was November 7.
On the 10ish, the second set shipped 2 day delivery and arrived on the 12th, Our first set was still in "check soon for shipping details". I called and on two separate calls, the cast members told me they would expedite the first set. (calls were a couple of days apart when the bands didn't ship after the first).
On Friday, night I got the ship notice. On Saturday night (15) the tracking info at USPS said an arrival of the 25th (yes 10 days). On Sunday the status went to shipment accepted. Where it now sits. And sits.
I called yesterday and talked to a supervisor. She told me they don't expedite, so I couldn't have been told that, and that they only ship regular mail, not 2 day.
Does anyone have a contact at Disney that might help? I'm traveling for Thanksgiving and the week after, leaving tomorrow, and my concern is that by the time I find out we don't have the bands, it will be too late to get a replacement.
Honestly, this has been the very worst experience with Disney I have ever had. Doing the DVC hotel reservation and the dining was great. This has been awful. Why is it some people get their bands within a week of customization deadline, and I'm going to be lucky if get them at all?
Anyone have any ideas?
Thanks