Here is my experience so far over the last two days:
Yesterday
Start
You
- 10:02 AM
Welcome to
Disneyland's Disability Access Service (
DAS) Registration Process. Before you make plans, ensure that every member of your party has valid park admission as well as a valid theme park reservation.
Are you already Registered for DAS and just need to Advance Plan your selections?
DAS Virtual Asst.
- 10:03 AM
No
You
- 10:03 AM
To register, the person requesting DAS needs to be present. Are they available?
DAS Virtual Asst.
- 10:03 AM
Yes
You
- 10:03 AM
To proceed in the DAS Registration process, the Terms and Conditions must be accepted. Have you completed this requirement?
DAS Virtual Asst.
- 10:03 AM
Yes
You
- 10:03 AM
To Video Chat with a Cast Member, you need to have a working camera and microphone. Do you have access to those?
DAS Virtual Asst.
- 10:03 AM
Yes
You
- 10:03 AM
Are you needing DAS within 2 - 30 days?
DAS Virtual Asst.
- 10:03 AM
Yes
You
- 10:03 AM
What date are you looking to start DAS? (i.e. mm/dd format )
DAS Virtual Asst.
- 10:03 AM
Jan31
Jan 31 2024
You
- 10:04 AM
To chat about DAS you must be logged into the Disneyland website and logged out of the Disneyland App. Please log out of the App to proceed. Are you ready?
DAS Virtual Asst.
- 10:04 AM
Yes
You
- 10:04 AM
Thank you for contacting DAS Video Register. A Cast Member will be with you once they are available.
DAS Virtual Asst.
- 10:04 AM
Greetings,
Due to high call volume, your estimated wait time will be approximately 4 hours from when you entered the queue.
Info
- 10:04 AM
Do I need to keep this window open for four hours?
You
- 10:08 AM
Be advised you may experience a refresh error with the chat. Please click on the X to resume your spot in line. As long as you do not hit END CONVERSATION you will not lose your place in line
Info
- 10:09 AM
Will there be updates on the wait time?
You
- 10:22 AM
We are currently experiencing longer than normal wait times. Our estimated wait time is 3 hours from when you entered the queue. Should you wish to continue waiting, please reply "YES" to this message so you do not get disconnected. This chat will close automatically if no response is received. Otherwise, please visit us another day. We are open 9am-8pm PST 7 days a week.
System Admin
- 12:31 PM
Conversation closed by the agent - 12:38 PM
Start
You
- 1:26 PM
Welcome to Disneyland's Disability Access Service (DAS) Registration Process. Before you make plans, ensure that every member of your party has valid park admission as well as a valid theme park reservation.
Are you already Registered for DAS and just need to Advance Plan your selections?
DAS Virtual Asst.
- 1:26 PM
Yes
You
- 1:26 PM
If you are already registered for DAS, below is the link to start the Advance Planning
DAS Advance Planning
Click Here
Thank you and have a Magical Day!
DAS Virtual Asst.
- 1:27 PM
Conversation closed by the agent - 1:27 PM
Did I miss my place in line?
You
- 1:27 PM
Welcome to Disneyland's Disability Access Service (DAS) Registration Process. Before you make plans, ensure that every member of your party has valid park admission as well as a valid theme park reservation.
Are you already Registered for DAS and just need to Advance Plan your selections?
DAS Virtual Asst.
- 1:27 PM
No
You
- 1:27 PM
To register, the person requesting DAS needs to be present. Are they available?
DAS Virtual Asst.
- 1:27 PM
Yes
You
- 1:27 PM
To proceed in the DAS Registration process, the Terms and Conditions must be accepted. Have you completed this requirement?
DAS Virtual Asst.
- 1:27 PM
Yes
You
- 1:28 PM
To Video Chat with a Cast Member, you need to have a working camera and microphone. Do you have access to those?
DAS Virtual Asst.
- 1:28 PM
Yes
You
- 1:28 PM
Are you needing DAS within 2 - 30 days?
DAS Virtual Asst.
- 1:28 PM
Yes
You
- 1:28 PM
What date are you looking to start DAS? (i.e. mm/dd format )
DAS Virtual Asst.
- 1:28 PM
1/31/24
01/31
You
- 1:28 PM
To chat about DAS you must be logged into the Disneyland website and logged out of the Disneyland App. Please log out of the App to proceed. Are you ready?
DAS Virtual Asst.
- 1:28 PM
Yes
You
- 1:28 PM
Thank you for contacting DAS Video Register. A Cast Member will be with you once they are available.
DAS Virtual Asst.
- 1:28 PM
Greetings,
Due to high call volume, your estimated wait time will be approximately 4 hours from when you entered the queue.
Info
- 1:28 PM
I started at 10am already, am I moved to the back of the line again?
You
- 1:29 PM
Be advised you may experience a refresh error with the chat. Please click on the X to resume your spot in line. As long as you do not hit END CONVERSATION you will not lose your place in line
Info
- 1:33 PM
We are currently experiencing longer than normal wait times. Our estimated wait time is 3 hours from when you entered the queue. Should you wish to continue waiting, please reply "YES" to this message so you do not get disconnected. This chat will close automatically if no response is received. Otherwise, please visit us another day. We are open 9am-8pm PST 7 days a week.
System Admin
- 2:51 PM
You are now messaging with System Admin.
The Cast Member you were previously messaging with is unavailable. Another Cast Member will respond shortly.
Info
- 2:51 PM
Be advised you may experience a refresh error with the chat. Please click on the X to resume your spot in line. As long as you do not hit END CONVERSATION you will not lose your place in line
Info
- 2:56 PM
We are currently experiencing longer than normal wait times. Our estimated wait time is 3 hours from when you entered the queue. Should you wish to continue waiting, please reply "YES" to this message so you do not get disconnected. This chat will close automatically if no response is received. Otherwise, please visit us another day. We are open 9am-8pm PST 7 days a week.
System Admin
- 2:57 PM
You are now messaging with System Admin.
The Cast Member you were previously messaging with is unavailable. Another Cast Member will respond shortly.
Info
- 2:57 PM
Be advised you may experience a refresh error with the chat. Please click on the X to resume your spot in line. As long as you do not hit END CONVERSATION you will not lose your place in line
Info
- 3:02 PM
Conversation closed by the agent - 3:10 PM
Welcome to Disability Access Service (DAS)!
Start
You
- 10:36 AM
Welcome to Disneyland's Disability Access Service (DAS) Registration Process. Before you make plans, ensure that every member of your party has valid park admission as well as a valid theme park reservation.
Are you already Registered for DAS and just need to Advance Plan your selections?
DAS Virtual Asst.
- 10:36 AM
No
You
- 10:36 AM
To register, the person requesting DAS needs to be present. Are they available?
DAS Virtual Asst.
- 10:36 AM
Yes
You
- 10:36 AM
To proceed in the DAS Registration process, the Terms and Conditions must be accepted. Have you completed this requirement?
DAS Virtual Asst.
- 10:36 AM
Yes
You
- 10:36 AM
To Video Chat with a Cast Member, you need to have a working camera and microphone. Do you have access to those?
DAS Virtual Asst.
- 10:36 AM
Yes
You
- 10:36 AM
Are you needing DAS within 2 - 30 days?
DAS Virtual Asst.
- 10:36 AM
Yes
You
- 10:36 AM
What date are you looking to start DAS? (i.e. mm/dd format )
DAS Virtual Asst.
- 10:36 AM
01/31
You
- 10:36 AM
To chat about DAS you must be logged into the Disneyland website and logged out of the Disneyland App. Please log out of the App to proceed. Are you ready?
DAS Virtual Asst.
- 10:37 AM
Yes
You
- 10:37 AM
Thank you for contacting DAS Video Register. A Cast Member will be with you once they are available.
DAS Virtual Asst.
- 10:37 AM
Greetings,
Due to high call volume, your estimated wait time will be approximately 4 hours from when you entered the queue.
Info
- 10:37 AM
Be advised you may experience a refresh error with the chat. Please click on the X to resume your spot in line. As long as you do not hit END CONVERSATION you will not lose your place in line
Info
- 10:42 AM
I
I
Still here..
You
- 12:57 PM
We are currently experiencing longer than normal wait times. Our current estimated wait time is 5 hours from when you joined the queue, should you wish to continue waiting please respond to this message with "YES". Otherwise this chat with close automatically. We are open 7 days a week from 9:00 a.m.- 8:00 p.m. PT.
System Admin
- 1:12 PM
You are now messaging with System Admin.
The Cast Member you were previously messaging with is unavailable. Another Cast Member will respond shortly.
Info
- 1:12 PM
YES
You
- 1:14 PM
Be advised you may experience a refresh error with the chat. Please click on the X to resume your spot in line. As long as you do not hit END CONVERSATION you will not lose your place in line
Info
- 1:17 PM
You are now messaging with System Admin.
Info
- 2:13 PM
Hello, we are sorry for the extended wait of 6 hours. We are doing our best to get to everyone in our queue but we have been experiencing Technical Difficulties. You are more than welcome to wait but we have no time estimate as to when these issues will be resolved If you are on the app, we recommend going to this link
https://disneyland.disney.go.com/guest-services/disability-access-service/register/
You can accept our terms and conditions as well as request live chat at that link.
We may only assist with pre arrival DAS registration and planning for Guest visiting 2-30 days in advance. If we are visiting the next day, you’d have to chat with us in person at City Hall or Chamber of Commerce. If we are not chatting with you by 8:00 pm PT, we may not be able to assist you. You are welcome to wait if you’d like.
We apologize if we don’t speak to you tonight. Please respond "YES" to this message, so you do not get disconnected.
System Admin
- 2:13 PM
The Cast Member you were previously messaging with is unavailable. Another Cast Member will respond shortly.
Info
- 2:13 PM
YES
You
- 2:14 PM
Be advised you may experience a refresh error with the chat. Please click on the X to resume your spot in line. As long as you do not hit END CONVERSATION you will not lose your place in line
Info
- 2:18 PM
Conversation closed by the agent - 2:21 PM
Yes
You
- 2:30 PM
Welcome to Disneyland's Disability Access Service (DAS) Registration Process. Before you make plans, ensure that every member of your party has valid park admission as well as a valid theme park reservation.
Are you already Registered for DAS and just need to Advance Plan your selections?
DAS Virtual Asst.
- 2:31 PM
No
You
- 2:31 PM
To register, the person requesting DAS needs to be present. Are they available?
DAS Virtual Asst.
- 2:31 PM
Yes
You
- 2:31 PM
To proceed in the DAS Registration process, the Terms and Conditions must be accepted. Have you completed this requirement?
DAS Virtual Asst.
- 2:31 PM
Yes
You
- 2:31 PM
To Video Chat with a Cast Member, you need to have a working camera and microphone. Do you have access to those?
DAS Virtual Asst.
- 2:31 PM
Yes
You
- 2:31 PM
Are you needing DAS within 2 - 30 days?
DAS Virtual Asst.
- 2:31 PM
Yes
You
- 2:32 PM
What date are you looking to start DAS? (i.e. mm/dd format )
DAS Virtual Asst.
- 2:32 PM
01/31
You
- 2:32 PM
To chat about DAS you must be logged into the Disneyland website and logged out of the Disneyland App. Please log out of the App to proceed. Are you ready?
DAS Virtual Asst.
- 2:33 PM
Yes
You
- 2:33 PM
Thank you for contacting DAS Video Register. A Cast Member will be with you once they are available.
DAS Virtual Asst.
- 2:33 PM
Greetings,
Due to high call volume, your estimated wait time will be approximately 4 hours from when you entered the queue.
Info
- 2:33 PM
Be advised you may experience a refresh error with the chat. Please click on the X to resume your spot in line. As long as you do not hit END CONVERSATION you will not lose your place in line
Info
- 2:38 PM
Today
Please dont' close my conversation again.