I’ve friends who are dealing with this from The DVC Rental Store - the company and their egregious handling of the pandemic is an atrocity. They are forcing their customers to bear the brunt of their own shortsightednes. They act as the intermediary, and take the payments. Due to the company’s faulty business model, they provide the rentee 75% of the payment at the time of the booking - providing the additional 25% at check-in. As WDW parks and resorts are closed, the rentee has had their points returned to them, and the DVC Rental Store continues to pay them - for a reservation that no longer exists. They admit that the rentee is in default of their contract - as the reservation no longer exists (I’ve seen the emails they are sending to the rentee). Yet this company, for almost two months, staunchly refused to provide any compensation to their customers. Then, they began offering credits - but you have to sign a legal waiver absolving them of any wrongdoing (another admittance of fault). The DVC Rental Store is in default of the contract with the renter since the reservation that was paid for no longer exists. They are aware that these reservations can not be reasonably rescheduled for the foreseeable future. The DVC Rental Store is seeking to shift their losses onto the customers, furthering financial hardships endured by their customers.
the rental agreement, in this instance, is in default as I’ve pointed out - since their is no reservation due to Disney cancelling it.
Would it not be the same with VRBO?