No, Universal definately does not get it. They really do not care about their customers. I called three weeks ago to inquire about the possibility of cancelling our reservation for Thanksgiving week at the HRH and was told that we would have until October 11 to make a final decision and not lose our full deposits of $50.00 per person. I was told that they understood that alot of people had concerns because of the ongoing threats around the country.
After hearing about all of the cutbacks, and because of concerns about being in Universal on Thanksgiving with everything going on, we decided it was not worth going at this time so we called to cancel and go later in the Spring...you guessed it, they refused to honor what they had told us earlier and took our deposits.
Whatever you do, do not listen to what the reservation agents tell you when you call. Make sure that you get it in writing via fax, because these are obvioulsy not honorable people. When we do take our trip it will be to Disney once again, and not to Universal. Obviously it is not just their staff that they are treating poorly with all of the cutbacks!