I thought I would share/vent about my PC Express experience of yesterday. I'm currently in isolation due to an outbreak at work....I worked with 3 people, 2-3 days before they became symptomatic with Covid. Let me tell you this isolation business is really hard. So think about how careful you are when out and about. Anyway, back to PC Express. I ordered my groceries a couple of days ago for pick up Friday at 1-2pm. I chose the time as that was my DD's lunch break and it was convenient for her to go at that time. She arrived at about 1:45pm and calls to say which spot she's parked in. 20 minutes pass and they call from the store to say that they had not even picked the order and to please come back later, they would send an email when it was ready. Needless to say DD is a little ticked off...but it's okay. Around 4:30 she asks me if the groceries are ready.....I have no notification so I call the store. Yes, it's ready. I ask why they did not notify me. I get an 'I don't know, sorry'. About 20 minutes after that I see on the app that it has changed to ready. By the time DD gets back there it's probably about 5:15. She then starts calling and the line is busy for 15 minutes. She texts me to ask if I know what's happening. I ask my other DD (the one that works for the company) she tells me to call the main line and ask for the ASM....at the same time DD(doing the pickup) gets through and is told that they are busy and she will have to wait for them to come out. By this point I'm getting super heated about the entire situation. I end up getting the ASM that likes to make excuses and throw his staff under the bus to save his own butt. I spew out my story and he puts me on hold to check where my groceries are. Comes back on the line and says they will come out next then gives me a bunch of BS about them being busy but fully on time etc. etc. I proceed to ask him if he thought it would have been better customer service to have offered a dedicated time to come back and then immediately brought my order out....since DD had already sat waiting at 2pm. All he said was that's not how it works and then says "I'll throw in a gift card for you, how's that?" I didn't appreciate the sarcastic tone to the last bit. So I shot back....you can throw in anything you want but I'll be calling Sara Davis, and yes I have her private number. There was dead silence on the line and then a very quiet...I'm really sorry about all this.
After this call I tell DD (who works for the company) about the call and she is killing herself laughing. DD then proceeds to email the store manager informing him of the mishandling of the situation and the how's that comment made to her mother and CC's it to Sara Davis.
