kevdad
Mouseketeer
- Joined
- Aug 19, 2014
18 months ago we were on the Fantasy and booked two placeholder reservations. I called my big-box travel agency today to have my $500 refunded as we are unable to cruise before the deadline. Since the credit card I used for the deposit was canceled due to fraud I am now expected to get a letter from the credit card company (Chase) stating that the card was canceled and that there is zero balance. Then I have to FAX that to Disney with a copy of my drivers license. And all within the next 7 days. And Chase just said it would take 7 days to send the letter to me.
Why the use of fax (very 1980s; maybe I'll call them using my bag phone next time) and why all this within 7 days is beyond me. Hopefully this works out, but just a word of caution to those that may not use their placeholder reservations.
As a side note, both the agency representative and especially the Chase rep laughed out loud when they heard what Disney is expecting (the Chase rep said, "they're not expecting very much, are they?" I just had to laugh along with them...
Why the use of fax (very 1980s; maybe I'll call them using my bag phone next time) and why all this within 7 days is beyond me. Hopefully this works out, but just a word of caution to those that may not use their placeholder reservations.
As a side note, both the agency representative and especially the Chase rep laughed out loud when they heard what Disney is expecting (the Chase rep said, "they're not expecting very much, are they?" I just had to laugh along with them...