I have just viewed this weeks podcast and during the discussion regarding what Disney could do better. Kathy W said Disney should do some focus groups to get the opinions of its guests. I have found that focus groups are attempts by companies to convince a company truly values the opinions of its customers when in most cases the companies don't think its customers have any valid ideas of what might be good. A true case in point is Figment-Journey into Imagination. When this was first rolled out it was an outstanding "hit" and they introduced a new character, Figment, that was not from a movie and became a hugh favorite. But then they changed the format of Journey into Imagination and right from the the start it was underwhelming. I can't find too many people who think that it is a great or good attraction. These feelings have been voiced and communicated to Disney for years and they have done nothing to re-engineer this attraction....Disney just does not care about the opinions of its guests, as long as the guests continue to spend money at the parkes.