Policy change Oceaneer Club and Lab

[Anna131517]

We recently learned that if a child is lost they will bring them to kids club and call the parent from there.

Yes, and when you ask for help all the cast members will say is “did you check the kids club?” But no one will actually help look for your child.

 

[DCLMP]

Yes, and when you ask for help all the cast members will say is “did you check the kids club?” But no one will actually help look for your child.

That's not their job. You can't pull a CM away from their job to look for your kid. If you need help finding your kid call security. The same as you would do if you lost your kid at WDW.

 

[CMontheseas]

We recently learned that if a child is lost they will bring them to kids club and call the parent from there.

Here's what happens if crew encounter a lost child on board - (Code SIMBA)
- Crew will first check if the kid is wearing a band to get their information from that to contact their family. While they're waiting to reunite Two Crew Members (never just one alone) escort them to a secure youth space.
- The safest place on any of the ships for any of the kids besides being with their own family is wherever we have secure programming in the Oceaneer spaces and this is one of the only departments on board where a background check specific to working with children is implemented from wherever the YA counselor is from.
-Secure programming means the child won't be able to wander off on their own and has staff trained to help them calm down and verify the information of the adults coming to pick them up.
-They don't do a shipwide announcement for a lost child like at a shopping mall for the same safety reason they don't do this at Disneyland or Disney world, instead all of the crew are alerted on their phones simultaneously to look out for the SIMBA in their area.

 

[Mags2002]

Yes, and when you ask for help all the cast members will say is “did you check the kids club?” But no one will actually help look for your child.

There are so many procedures in place for all sorts of things where things are happening behind the scenes without needing to alert Guests. So while it may seem like no one is doing anything, this is not the case

 

[Mags2002]

@CMontheseas are you MYA by any chance?

 

[DMMarla07860]

That does not happen where I live in Washington. I have not heard of a public school in the states with middle school that starts in 5th. Sometimes is K-8, or 6 (7)-8 (9). Where do you live?

I grew up in North Jersey and my Middle school was 5th-8th, they stuck the kindergarten classes in the school as well and 6th graders got responsibilities of walking 1 or 2 kindergarten kids to the buses after school.

A year or two after I graduated 8th grade they renovated the elementary school and put grades 8th-4th in the middle school though 4th is in one section with 5th-8th in another and k-3rd in elementary or old middle school

 

[DisneyKatie1]

@CMontheseas are you MYA by any chance?

What is MYA and why are you shocked @CMontheseas ?

 

[DisneyKatie1]

There are so many procedures in place for all sorts of things where things are happening behind the scenes without needing to alert Guests. So while it may seem like no one is doing anything, this is not the case

I think that is good most of the time. It probably wouldn’t hurt to tell people you are doing stuff to help them so they don’t freak out though

 

[DisneyKatie1]

Here's what happens if crew encounter a lost child on board - (Code SIMBA)
- Crew will first check if the kid is wearing a band to get their information from that to contact their family. While they're waiting to reunite Two Crew Members (never just one alone) escort them to a secure youth space.
- The safest place on any of the ships for any of the kids besides being with their own family is wherever we have secure programming in the Oceaneer spaces and this is one of the only departments on board where a background check specific to working with children is implemented from wherever the YA counselor is from.
-Secure programming means the child won't be able to wander off on their own and has staff trained to help them calm down and verify the information of the adults coming to pick them up.
-They don't do a shipwide announcement for a lost child like at a shopping mall for the same safety reason they don't do this at Disneyland or Disney world, instead all of the crew are alerted on their phones simultaneously to look out for the SIMBA in their area.

SIMBA?

 

[DynamicDisneyDuo]

SIMBA?

It's a code word, like Code Blue in the hospital, etc.. so they aren't saying the actual issue which might freak out any guests who might overhear the call.

 

[Anna131517]

It's a code word, like Code Blue in the hospital, etc.. so they aren't saying the actual issue which might freak out any guests who might overhear the call.

They didn’t take her information. They didn’t call anyone. They told me to go to the kids club and walked away. When I went to the kids club they said she wasn’t there and to keep checking back. That’s not a code word. That’s literally doing nothing. Nothing was going on behind the scenes. I guess if I was concierge it would have been different. And when we found her after 30 minutes of running around the ship ourselves we just took her back to our room. We didn’t tell anyone and no one followed up. They weren’t tracking that a five year old was missing on the ship on any level at all.

 

[Mags2002]

They didn’t take her information. They didn’t call anyone. They told me to go to the kids club and walked away. When I went to the kids club they said she wasn’t there and to keep checking back. That’s not a code word. That’s literally doing nothing. Nothing was going on behind the scenes. I guess if I was concierge it would have been different. And when we found her after 30 minutes of running around the ship ourselves we just took her back to our room. We didn’t tell anyone and no one followed up. They weren’t tracking that a five year old was missing on the ship on any level at all.

They take lost kids very seriously onboard. I am sure that people were made aware and were keeping an eye out. At the Club, there is nothing they can do about it until the child is brought there so you need to either keep checking back or they will call you when the child is there. They are ALWAYS doing things behind the scenes, safety is the number 1 priority and no one is going to ignore the fact that there is a missing child on a cruise ship

 

[pezgirlroy]

That does not happen where I live in Washington. I have not heard of a public school in the states with middle school that starts in 5th. Sometimes is K-8, or 6 (7)-8 (9). Where do you live?

New Hampshire. Our middle school is 5-8.

 

[Mango7100]

They take lost kids very seriously onboard. I am sure that people were made aware and were keeping an eye out. At the Club, there is nothing they can do about it until the child is brought there so you need to either keep checking back or they will call you when the child is there. They are ALWAYS doing things behind the scenes, safety is the number 1 priority and no one is going to ignore the fact that there is a missing child on a cruise ship

Whether they were doing those things behind the scenes or not it doesn’t sound like that was communicated to PP and PP felt like they were not concerned. Perception is everything, and if a parent missing a child is not told what is being done to help with the situation or made to feel like they won’t get help then I can understand why they were upset.

 

[Mags2002]

Whether they were doing those things behind the scenes or not it doesn’t sound like that was communicated to PP and PP felt like they were not concerned. Perception is everything, and if a parent missing a child is not told what is being done to help with the situation or made to feel like they won’t get help then I can understand why they were upset.

True. There is a huge difference though between not communicating what is going on and doing nothing at all to help which is what pp was implying

 

[DCLMP]

They didn’t take her information. They didn’t call anyone. They told me to go to the kids club and walked away. When I went to the kids club they said she wasn’t there and to keep checking back. That’s not a code word. That’s literally doing nothing. Nothing was going on behind the scenes. I guess if I was concierge it would have been different. And when we found her after 30 minutes of running around the ship ourselves we just took her back to our room. We didn’t tell anyone and no one followed up. They weren’t tracking that a five year old was missing on the ship on any level at all.

Why didn’t you call guest services or security?

 

[CMontheseas]

They didn’t take her information. They didn’t call anyone. They told me to go to the kids club and walked away. When I went to the kids club they said she wasn’t there and to keep checking back. That’s not a code word. That’s literally doing nothing. Nothing was going on behind the scenes. I guess if I was concierge it would have been different. And when we found her after 30 minutes of running around the ship ourselves we just took her back to our room. We didn’t tell anyone and no one followed up. They weren’t tracking that a five year old was missing on the ship on any level at all.

Hey Anna131517 definitely not discounting your experience, I was just sharing what the protocol is and it happens this way very often. Can we have more context on what happened in your situation?

Where did your five year old end up and what was she doing on her own outside of the youth spaces/kids clubs?
Were you aware that your 5 year old was wandering around the ship somewhere on her own for over half an hour? (Who was watching her?)

It sounds like you've done 14+ cruises so definitely would know better than a first-timer, so I'm shocked this happened and would love to hear more