The year was 2017 and a refillable popcorn bucket was purchased for DGS on Day 1 of a 2 week visit. The very next day, he was informed very curtly that it was an “expired” bucket and there would be no refills. Luckily, his father was with him and was not accepting that! The CM continued to argue, until DSIL requested a supervisor. The supervisor was summoned, and said they would refill the bucket “this one time.”
Yes... shocked beyond words, we were. The next day, I took the bucket into HS GR before we started our day of touring and asked what the heck was going on. No, we did not have a receipt, but this was beyond the point by then. The CM there was as appalled as we had been, and wrote out a note stating this bucket was to be refilled until the end date of our trip, just in case we ever ran into a similar situation. We never did have to produce the note, but the bucket is supposed to be good for the length of the visit on which it is purchased.