DIS_MERI
DIS Veteran
- Joined
- Jan 31, 2011
Actually, I do think she needs to push it.You seem confused. You can't book an express deal for a specific resort.
PL states:
Express Deals are an exclusive collection of hotels offering the biggest discounts. In exchange for these low prices, we agree to reveal the hotel name only after you book.
You obviously have a VERY strong preference for Jambo. You should not have used PL Express. I suspect most, probably all but you,are very happy getting either. There really isn't any reason for PL to get back to you. I'd leave it alone. Would you be happy if PL sent you an email stating they made a one time exception and refunded your money? suggesting you refrain from using PL Express in the future.
You're missing the point of PL Express. Low rate in exchange for not knowing in advance the actual hotel. A customer who isn't willing to even accept sister resorts has no business using an opaque booking site.
The point you are missing is that priceline told her she had Jambo house.
Now they are giving her a different resort.
It sets a bad precedent to let them give her a different resort than the one she was showed after booking.