Quest for the west thoughts and disappointments

pipch

Earning My Ears
Joined
May 5, 2008
Well guys we have just returned after being away for nearly 5 weeks and our quest for the west was the middle week.
The itinerarys have not changed so I thought we would add our comments for people to read and take on board or not as the case may be.

This is our 2nd trip last year was costa rica. Both were fabulous and the guides are a credit to Disney. The trips were very different but not for the obvious reasons like scenery and language, but the levels of service and the general treatment.

It felt to us that the quest for the west was very much a coach tour (apart from brooks lodge) the hotels treated us as such.
We arrived early at the wort and also paid the hotel to upgrade to a suite as we wanted more space for our whole stay. So I cannot comment on the regular rooms but the hotel restaurant service and food (silver dollar) was excellent and we ate there from choice twice.
However when the tour started we were disappointed - the tour food was less than average. Despite the booklet telling us on arrival that breakfast was to be served in the restaurant we were told on our first night it was in the function room each day. This function room was freezing cold, had no windows, no decor, one grumpy waiter, muffins cut in half, no fresh fruit, no yoghurt or healthy cereal like museili. Ughhhh....
It felt very much low end coach tour fayre (we are ex hoteliers so we know the difference and when someone is cutting costs!! - this was one such occasion) To eat in that room each day with no character or warmth did not add to the disney experience.

The arrival dinner was fine and the food definately adult fayre - salad, roasted greek style vegetables and dauphoise potatoes with either steak or salmon. Luckily my son had the one childs meal offered - hot dog, because all the others that ordered steak expecing child friendly starch or vegetables were dissapointed - most just ate protein that night. It doesn't take anything to offer a few fries??

The next hotel we had been warned was "national park" we were pleasantly surprised by the hotel and again don't be fooled, the hotel rooms are fine - we just got the tour rooms!!- ground floor, no view and no breeze (some were lucky enough to be the other side) Be assured you will need to use the small fan in the wardrobe. The rooms have a tiny window and they get very hot. We did not sleep particularly well on those nights due to this. Again dinner in a characterless function room - food was however much better and staff more attentive.

Brooks lodge is another world and took us back to our costa rica treatment.... excellent. They made us feel like they wanted and needed the business and wanted us back. This was a little peice of heaven. We were lucky enought to have a cabin which completed our experience. The food is to die for and the girls in the spa are to highly recommended - my massage was superb.

The other venue, playhouse, picnics etc were great. To be honest Disney trips are not cheap and we were maybe spoiled when we went to Costa Rica because we never felt like a coach tour more like fellow travellers on a unique experience. On this trip even when we went to dinner at old faithful, disney guides booked us the table - the table seater said - "disney tour" and we were paying for this meal ourselves!! It just says it all. This also makes it sound like we are against tours we are not but this is not priced at that level - it is priced at the notch above and that is why we book it.

It sounds like we did not have a great time - trust me we did and the group of people were awesome... we truly had a ball. The activities and scenery were just amazing and our 6 year old had the time of his life. He dressed as a cowboy most days and gave the whole group a great laugh.

Its just that last year we thought it was worth every penny and that disney tours could not be beaten, I have raved about the experience to anyone who would listen.
To be honest this year following this experience I will be a little more reserved with my praise. I would have said we could have done it alot cheaper and nicer. I appreciate that we wold not have had the fun without Camerons companions and that is why we will probably use Disney again, however disney need to realise that once they start changing the little things and cutting corners - people will notice. It is those little things that people like us pay the extra dollars for.

Brooks lodge I cannor rate highly enough Adam and his team were great. One thing mosquitos are the size of birds and in two weeks its horse flies so take strong repellant - also long sleve clothes becuase you will not wish to be outside without them.

I am happy to answer any specific questions on itinerary and pre and post days
 
Thanks for such an informative and honest post. I know exactly what you are trying to say in your post. You obviously had a good time, however you are right in saying that the prices you pay for a Disney-escorted tour are at the top end of the industry in price and you do expect a level of treatment to be rendered. I am so glad that you posted your feedback. I think you have swayed my opinion significantly enough to say that I will likely choose Costa Rica as our first ABD. I am now truthfully hoping that they do not change the itinerary or the special things that are in this year's tour. If what the other poster said about Disney choosing even less fancy hotels and downsizing the special treatment, I may go with another tour operator. I hope it does not change though and I will be one of the first to book for 2010 I am sure as long as things stay good for the upcoming year. thanks for the post.
 
however you are right in saying that the prices you pay for a Disney-escorted tour are at the top end of the industry in price
Actually, although ABD's are pricey, they are FAR from being at the top end of the industry for "active" tours like this. Check out Backroads, which ABD was patterned after, and you'll see that their prices can be twice those of ABD. And Backroads is not at the top of the price range, either.

Sayhello
 
Thanks so much for the information, sayhello. I did not even know that the company that you mentioned, Backroads, even existed. That's what I love about these boards...you can learn so much information. I did not even know that one was in existence. I only had heard of the tour operator called Austin-Lehman, which recently was in Travel & Leisure mag as being the #1 outfitter in the world. I looked for Disney, but surprisingly, it was not even mentioned on the list of the top 20 tour outfitters. The Disney Cruise lines were however listed on the list for cruise lines.
 


Thanks for the info. That is a lot of help. We are going the end of August. Did you go white water rafting? How was that?

Thanks again.
 
working backwards, here...

SayHello, we heard of Austin-Lehman for the first time on our SWS tour last month. Another family had done active tours with them. They thought the ABD felt cheap and tacky compared to their A-L tour. I didn't get a lot of details b/c the wife was actually a very upbeat person and not one to harp on any negatives. But when we got out of the river, she did say "now here is where A-L would have had a big spread for us," which led me to say "well on the Peru ABD, they did!" and then to have a discussion about how great their A-L experiences were. We will definitely be checking into those options next year.

Lilyteen, I think you were trying to decide between QforW, SWS, and Costa Rica. You are right to think Cost Rica at this point. We had the same problems on SWS that pipch had on QfW.

Pipch, great summary of your experiences. I had the same disappointments on our SWS trip. We had fun, our DD had a blast, but it definitely felt "coach class" in a lot of ways. I hope ABD has researchers lurking on this board, and corrects the problems. I wonder why the US trips are (this year, at least) so much lower-class than the ones in other countries have been. You'd think in this economy, service industries would be falling all over themselves to keep customers.

Do you think the problem was in the hotels' attitudes, which then weren't monitored by ABD, or in ABD's standards to begin with? Discussion, anyone?
 


Sorry you didn't like all aspects of the Wyoming trip. We had the opposite experience, it was the best. The difference could be the recession and not the different trip. ABD might be cutting cost. Our trip was 2007. We had ate breakfast at the worth hotel in restraruant area. We had a great view at the hotel in Yellowstone. Yes no A/C but we knew that going in.
 
QUOTE=lilyteen;32917243].... I only had heard of the tour operator called Austin-Lehman, which recently was in Travel & Leisure mag as being the #1 outfitter in the world. I looked for Disney, but surprisingly, it was not even mentioned on the list of the top 20 tour outfitters. .[/QUOTE]

I would guess that Disney is not on that list because they don't really qualify as an "outfitter". An outfitter, per my understanding, includes the likes of one or more of kayaking/canoeing, biking, hiking, fishing, treking, etc. While ABD tours include some "active" activities, it's not all day roughing it.

I took a couple of Backroads tours in my younger, pre-child days, and they do a great job too. I did a biking tour in France, and a hiking tour in Olympic National Park. We had wonderful hotels and were well taken care of, but I don't recall the little surprises and special extras that my daughter and I experienced in Germany last year with ABD. I do think Backroads has re-positioned themselves on the upper end of the scale (above Disney), and also offer family trips, but from my experience, I can't see why they are better than ABD. They also now offer "Insider" trip, which are comparable to ABD's trips (more touring and special experiences, with some "active" activities thrown in), vs. the traditional biking, hiking or multi-sport trips they are known for.

Another REALLY upscale family tour company is Abercrombie & Kent. I saw they had an Alaska tour that appeared to be comparable to the ABD we are booked on (and leave two weeks from today!!:yay:) and it is MORE THAN DOUBLE the ABD price.

I learned about Tauck tours on the disboards, and have looked at Adventure Smith family tours as well. If vacation time from work and vacation funds were unlimited (which they aren't!), I'd love to try them all to have a basis to compare to ABD. Until then, I'll probably stick with the known, unless I'm underwhelmed by Alaska, and I doubt that will happen!
 
First a big Thank You pipch for your straight forward report! It is truly appreciated! We came to ABD with high expectations. It's Disney and while they are not perfect they come pretty darn close RIGHT?

Well I am scared out of my mind now... :scared1:

Why is it I can go to WDW and stay in a Value resort for $80 a night and not have to worry about getting AC? YET! We spend $6K on a ABD and I am learning in a little under 30 days I will have to "suck it up" for 2 nights?:lmao:

I just paid Disney $6k dollars to suck it up? What the What?? :rotfl:


When I volunteer my time in Africa on Medical Missions that is when I suck it up not when I am on vacation!!

So why can't HG get a grip?

The bottom line is that my husband and I are very active and when we come back to our room we want it nice and cool so that we can transition from activity to activity in an environment that we want.

Husband also uses a CPAP at night for breathing. It gets VERY warn in bed and we always have the air on and a fan on to keep it cool (not to mention we are sharing the bed with 2 dogs) because it becomes miserable to try and sleep if we have no air flow...

I am going to try and keep my witts about me for the next couple of weeks and be encouraged that no matter what we are going to have a great time however the little things for us include AC and I guess for this trip at least we are screwed:confused3
 
We have been on 2 ABD trips = the first was Knights and Lights the first year ABD was in business and it was GREAT! Very upscale with a few slight glitches but I praised it to the heavens. The second year I noticed the cutbacks in this tour ie. lunch not dinner on Eiffel Tower, Eurostar cutback, different hotel etc. We then took the Vienna, Salzburg, Prague tour. Although it was good as tours go - we were very disappointed with the food except for the breakfast which were great and the first night dinner. We were planning on the Germany tour this year, but were disappointed in a couple of the itinerary items and passed. As these tours are not cheap (the 4 of us was $12,000) I would hope they don't cut cut cut to the point that they lose business. The daily pins etc. were fun, but will never replace a quality tour experience. We planned on Qfor the W this year but after checking it out, we have decided to do it ourselves. I know we won't have the Disney ambience or experience, but we will be able to add Mt Rushmore and a few other things instead.
 
This discussion is very interesting. We have not been on an ABD tour yet, but are considering China in 2010. We are waiting to see the dates, rates and itinerary. Disney has come to mean great attention to service and details to us. We are interested to hear if they are cutting corners that would make it better to choose another company.

We have used Tauck and Abercrombie & Kent. Our A & K family trip to Australia is the standard against which I measure all tours. The accommodations were the best available in the location and the activities planned were amazing (surfing lessons on Bondi Beach, luxury dinner under the stars with expert stargazing in the Outback, floatplane trip over the Great Barrier Reef, etc.). The guide was knowledgeable and on top of every detail--she ran out and bought us all warm hats when it got unusually chilly at night in the Outback!

Thanks to everyone who posts an honest review.
 
We have been on 4 abd tours. All were fabulous. In 2006 we did Knights and Lights. It was longer and included more sights than the current tour. When the itineraries came out for 2007, we noticed the changes. Every year since we have picked a new tour for that year. We have not done a domestic tour with ABD, so I can't compare, but the European ones and South Africa were wonderful (the first year they were offered). I noticed some small changes on the Germany tour; they combined two activities into one morning and then give you the afternoon on your own, except you are in the middle of nowhere, no town to speak of, and you can't go anywhere. There is no spa or pool on the property, so I wonder what the families will do that afternoon.
I don't think you are going to get the kind of service you get on an A&K tour, although, I can't compare. The price points are very different. I think ABD compares with Tauck family tours. ABD still is the lower priced of the two.
 
We liked ABD, but it will never compare to A&K. A&K is also MUCH more expensive. A&K really has top shelf accommodations/meals. ABD is more middle of the road and meals are pretty mediocre and do cater a lot to kids (which is understandable). When 4 people are stuffed into 1 hotel room which is small to begin with and also with one bath, it ain't fun!!

We did like ABD for the 2 tours we took. I just became hesitant when i started noticing the cutbacks each year in the tours. Hopefully this will stop because I would love to go back again.
 
The bottom line is that my husband and I are very active and when we come back to our room we want it nice and cool so that we can transition from activity to activity in an environment that we want.

Ok I know I am repsonding to my post BUT when I went back and read whay I posted I wanted to clarify "active" in the sense of "outdoorsy"

I looked at it and thought it might be misconstrude:laughing:

An example is that when we cruise on DCL we are the first ones off the ship at CC and get back aound 330. You better believe our air is cranked so when we get back it's nice and cool after a long hot day at serenity beach!

Just wanted to clarify "active"!:goodvibes
 
Ok I know I am repsonding to my post BUT when I went back and read whay I posted I wanted to clarify "active" in the sense of "outdoorsy"

I looked at it and thought it might be misconstrude:laughing:

An example is that when we cruise on DCL we are the first ones off the ship at CC and get back aound 330. You better believe our air is cranked so when we get back it's nice and cool after a long hot day at serenity beach!

Just wanted to clarify "active"!:goodvibes
As for A/C, the hotel is a short walk from Old Faithful. So it a older but very convenient. The other hotel onsite sorta speak use to have a common bathroom. That is the one modal after WL at WDW. I love A/C but not having it didn't bother me.
 
We liked ABD, but it will never compare to A&K. A&K is also MUCH more expensive. A&K really has top shelf accommodations/meals. ABD is more middle of the road and meals are pretty mediocre and do cater a lot to kids (which is understandable). When 4 people are stuffed into 1 hotel room which is small to begin with and also with one bath, it ain't fun!!

We did like ABD for the 2 tours we took. I just became hesitant when i started noticing the cutbacks each year in the tours. Hopefully this will stop because I would love to go back again.

Thanks everyone for their feedback - I too hope that disney reads this and takes these comments on board. We too will look to return I am just not sure we will do it in the USA again. Maybe the answer is to go on one of these tours when they are still in their infancy.

I do appreciate that Disney is a great deal cheaper than Abercrombie and kent so I would never dream of making that comparison but there are also a number of much cheaper tour operartors too and that is how this tour felt.

It would be such a shame to lose this wonderful product because they have started to"nickle and dime" the operation. One thing I would say to those people considering using ABD for the first time is if you are travelling with small children Disney guides (who are all disney employees) are superb and hard to beat and that is a difference that is difficult to put a price on.
 
OK now I'm worried too. We leave on our Quest on Sunday. It is the same cost as if the four of us were taking a weeks Disney Cruise (Which we have done several times and loved) We are used to that level of service from Disney. We are DVC members too so stay in great resorts when we travel to WDW.

UGH...best not to pass these comments on to the rest of the family so they can form their own opinions.

I appreciate your honesty and hope this isn't the worst 10K we've ever spent....

TK
 
OK now I'm worried too. We leave on our Quest on Sunday. It is the same cost as if the four of us were taking a weeks Disney Cruise (Which we have done several times and loved) We are used to that level of service from Disney. We are DVC members too so stay in great resorts when we travel to WDW.

UGH...best not to pass these comments on to the rest of the family so they can form their own opinions.

I appreciate your honesty and hope this isn't the worst 10K we've ever spent....

TK

We are DCL peeps too and I know what you mean!! Please fill me in as soon as you get back on the non AC in yellowstone!

We leave on Aug 25th and it is going to be awesome right!! :thumbsup2

WHOO! BEST $$$ WE HAVE EVER SPENT WHOO! ARE YOU PSYCHED! I'M PSYCHED:banana::rotfl::yay::woohoo:
 
We are DCL peeps too and I know what you mean!! Please fill me in as soon as you get back on the non AC in yellowstone!

We leave on Aug 25th and it is going to be awesome right!! :thumbsup2

WHOO! BEST $$$ WE HAVE EVER SPENT WHOO! ARE YOU PSYCHED! I'M PSYCHED:banana::rotfl::yay::woohoo:

I plan on writing a trip report when we return :thumbsup2
 

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