I wish you had a name other than "she". Rest assured that is not the policy at this time, nor will it be. It sounds like she was definitely mis-informed. That have been changing the advertising though. I don't believe the "all day, every day" is in use any longer. Not so much that the system has been adjusted to work out the bugs, but to get rid of the confusion of the ad. Some people take it literally. Call back, ask the same question, if you get the same answer, send me a message and I will run it down.
I would suggest to anyone getting information from any company that you are paying to get service, not just theme parks, that you keep the name of the person you speak to. It will certainly avoid any confusion and allow issues such as this to be corrected. Don't spend your money unless you know what you are getting and how to resolve it if you don't get what you expected.