We’ve used two different companies and had major issues with both along with some positive experiences. It’s supposed to be allowed in the room early but we were having situations where the resort would turn the delivery man away and say we have to be there to meet them and often that would be at impossible times so the chair/bed not available until the second day nor the last night. It got to be so bad we just bring one from home now despite the huge hassle. Too much stress worrying and days of trips ruined.