Question for all you helpful vets:
my use year is june. we were told that our 150 june 2021 points were banked and we were getting another 150 points in june 2022.
we got our points loaded today (yay!!!) and when i went to go book a trip for october 2022, it said i had no points available. i chatted with MS and she told me that our 2021 points hadn't been banked and we would have lost them at the end of may. fortunately, she banked them for us and now i see them under our june 2022 allotmtent.
here's my question - i SEE the 300 points under june 2022. but when i try to book a reservation on the website, it tells me i have no points available!
Not Enough Points
You do not have enough points to book this reservation, even with banking or borrowing.
Return to Results to modify the date, Resort or room selection Or Proceed to view your contract(s).
When I click "proceed" to view my contract, it then allows me to take the points from my contract.
does anyone know what that means??