Oh LOVED the Tattoo. Pretty wer but I wanted it to keep going! ABD executives did nothing except send a rude response back thru this poor girl who is the correspondent for ABD &DCL! I am writing them again. I want them to tell me how they plan to fix THEIR poor correspondent and make sure. ABD website matches the schedulers website. Basically they called me a liar but have not sent me proof. Their IT people do not have capability to go back to see the ABD website supposedly anyway once the trip is changed or falls off the web. DCL did give us 25% off a future cruise. I know that their staff totally understood. I am just so angry w ABD admin. They are not working the Disney business model. They were blatantly rude and abrupt w canned answers. But we lived Scotland and meeting you and our Canadian friends and their lovely daughter.
Wow! That is just horrible and I can't believe you were treated that way. My husband and I are always talking about how good customer service is really a rarity these days. You just expect more from Disney! They tout their customer service (even offering classes through the Disney Institute). At least you made the best of your trip and ended up having a great time!