Verbal assurances essentially mean squat.
OP -the specifics surely have to be somewhere on their site/purchase terms. If you can’t find them, call back & ask to speak to a supervisor for clarification
are you talking a purchased but not activated pass? That seems like a very quick expiry date for a voucher
No idea if U follows suit...At WDW u get until 366 days from the actual voucher activation date (Midnight/close of business if it extends into next day)
Virtually all APs purchased, in-person, at any WDW park ticket window or Guest Relations (including at DS) are activated and are "live" APs.
However, a guest CAN purchase an AP "certificate" at a WDW booth if the guest specifically asks to do so.
All APs purchased by phone, by mail or on-line are "certificates" and, therefore, NOT activated.
An AP certificate is by nature NOT activated, and will remain fresh and ready to activate up through the end of the year 2030.
However, the purchase price of the unused AP voucher is not "lost" upon expiration.
The "expired" unused voucher can be turned in and its original purchase price can be applied to the purchase of a current AP voucher, live AP or other WDW ticket.