I just accepted my Custodial role!...any more advice for it? Oh, and are we supposed to just strike up a conversation with a guest randomly or what? Anything you say will help me!
Exciting! Definitely yes, strike up conversations randomly with guests ALL the time. Say hi to everyone you pass and smile huge. If you see a guest with a map out looking confused, ask if they need help finding anything. Just that kind of thing. You have to be really aware of everything going on around you and be able to multitask pretty well... You have to walk with your pan and broom at all times and sweep whatever mess there might be ((beware of popcorn carts...)) and do trash runs.
You stay in a "zone" in your area of whatever park or place you work at for about 2 hours usually. If it gets to be 2.5-3 hours without a break, you can radio a manager and they'll fix it. So I usually would do a trash run or check them as soon as I got there, then at about an hour and a half in, do a trash run. Because if the person gets the zone after you and the trash is too full, they will call and make you come back and do it instead of having a break. You get 15 minute breaks and then a lunch break if you work more than... maybe 6 I think it was... hours. So yeah, you're only responsible for a small area whenever you're working, so if you make a few rounds of sweeping up and your trash is good, which is usually pretty easy and quick, the rest of the time definitely just be interacting with guests.
The best thing about Custodial is the freedom you have, though. You are never just standing in one spot. And you're able to stand around and watch every parade and fireworks display. This can be VERY beneficial if you're at MK like I was. haha. You can also take time and go dance at MISICI.
Anyways, that's a LOT of info. I love talking about it, though and encouraging other people to try Custodial, because it is so much more fun than anyone thinks. And general consensus is that it's the best CP role to get. I also met my boyfriend down there in Custodial! haha.
What are the "Basics?" Or is that something I have to wait until orientation for?
hahahahaha Just waittttttttt. You will hear that term repeated over and over and over and over and over and over. It's Disney's standards for providing exceptional guest service, essentially. But there's 4 specific things they always want you to do. And trust me, you will memorize them within a week, you'll hear it so much. ESPECIALLY doing Custodial. But I'll let you hear them for yourself at Traditions.