I don’t think touring plans is a travel agent. It is a fabulous site you can subscribe to that had plans (or you can make your own) for touring the parks. They also have a very reliable wait time app for the various rides. As a subscriber you can have them look out for ADR or request specific rooms at the resorts. I listen to the Dis podcasts and the he Touring plan podcasts. I enjoy them both at home and in the parks